March 2014 - Norwegian Dawn to Caribbean - Western
So my family took my mother on her very first cruise which was her birthday as well. We booked through . Everything was going well until I saw that the price of our cruise had dropped. I immediately called to let them know and to ask that the difference in the price reduction could be given to us in the form of an on-board credit. I did not want any cash back, and per their policy, I wasn't going to get any back. I was fine with that. Well and Norwegia went round and round with me about a small amount of MY money. I was told that I could get an upgrade but what was offered was the same exact room just in "another" part of the ship. I was not satisfied with that so I told them no and that on-board credit would do just fine.
After being told not over and over, I decided to hand write a letter to the Norwegian's Corporate Office in January 2014. I received a call from Annette who stated she would put me on her calendar and call me back closer to cruise time. Well that never happened. I ended up calling her back, and of course she denied it and refered me back to cruises only. I spoke with Michelle from who called Annette 20 minutes after I did, to give me an onboard credit. This IS NOT GOOD CUSTOMER SERVICE!!! I don't like being lied to!!! All of this stress and foolishess before I even got on the boat.
The staterooms are very small to say the least. 85% of the staff do not understand and or speak enough english to help especially in the Garden Cafe...
We made reservations for the Teppanyaki Restaurant for 7:15pm for the last night of the cruise. We got a call at 6:20 stating that the restaurant was overbooked and can we eat somewhere else...I was not happy. Then I get a call stating that we actually could come. The last call was at 6:35 or so. We quickly had to scramble to get ready so that we could be seated at 7:00.
Now the end of the cruise took the cake...I cashed out/closed my account the night before we were to disembark. I went to guest services and told the young lady that we would not be making any purchases and that I wanted to close the account. Mind you I had gone down prior to the restaurant reservations to make sure that I did not owe anything. She assured me that when we go to the restaurant that the charges reflect immediately. Now when I get to the desk after dinner, she (guest services worker) gives me a $22 refund in cash. The next day when we arrived in Tampa and are ready to disembark, I hear my name being paged over head to go to guest services. I present to guest services and this lady tells me I owe $9.86...REALLY??? Why in the hell would you give me $22 and then take $9.86 back? This held us up from getting off of the boat. I CLEARLY followed their directions and closed the account when I was told to...NEVER EVER AGAIN!!! Trust me I am going to complain on Ms. Annette and the customer-no service she gave and the fact that she purposely screened her call trying to act like she didn't know who I was. Only to have Michelle from call her 20 minutes after I called her (she told me to use her name)and she "spoke" with her supervisor and decided that they could give us onboard credit....she could have done that in January when she called me to acknowledge that she received my letter...AGAIN, I WILL SCREAM IT TO THE HILLS....NORWEGIAN SUCKS FROM CORPORATE ALL THE WAY DOWN TO FOOD SERVICE ON THE BOAT!!! I will NEVER go back on their ships again!!!