jhand

jhand
Purser

Joined: 12/21/2015
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jhand's Past Cruises

Carnival Breeze

December 2015 - Carnival Breeze to Caribbean - Eastern

Customer service desk was horrendous\charged for items not bought\never followed up as stated

I have cruised 4 times with carnival and never had a problem before.  This was awful.  The first day the room keys did not work, went back and forth trying keys, waiting in long lines ( no help staff at all) or limited.  Could not get in my room until 6:00 after wasting 5 hours. On top of that when i did get in my luggage was not there until 7:00 and could not get dressed for dinner/  i had charges to my room from other people that were not mine, waited in line for hours, first time and then had to follow up and wait again. They never called back. i also had $50.00 credit that was suppose to be on my card for purchasing and again they would not honor it. multiple times in line, never called back.  At least 7 hours in lines trying to straighten this out.  we always had good luck but this was horrendous.  What will carnival reimburse there customers for such a mess. 

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jhand's Tips

Carnival Breeze Carnival Breeze - Carnival needs to correct the staff issue at the help desk along with the lack of staff. They never followed up, I could not get in my room, not enough time. Do customers need to allocate a full day of fixing issues in line of there vacation. Horrendous mess, larger ship but no excuse at all

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received a helpful vote on their Carnival Breeze cruise review - Customer service desk was horrendous\charged for items not bought\never followed up as stated

received a helpful vote on their Carnival Breeze cruise review - Customer service desk was horrendous\charged for items not bought\never followed up as stated

received a helpful vote on their Carnival Breeze cruise review - Customer service desk was horrendous\charged for items not bought\never followed up as stated

received a helpful vote on their Carnival Breeze cruise review - Customer service desk was horrendous\charged for items not bought\never followed up as stated

shared a quick tip for Carnival Breeze"Carnival needs to correct the staff issue at the help desk along with the lack of staff. They never followed up, I could not get in my room, not enough time. Do customers need to allocate a full day of fixing issues in line of there vacation. Horrendous mess, larger ship but no excuse at all"

reviewed their Caribbean - Eastern cruise on Carnival Breeze and gave it 1 star!

added Dec 5, 2015 cruise on Carnival Breeze to their profile.