December 2015 - 8 Night Eastern Caribbean (Miami Roundtrip) Cruise on Carnival Breeze
Customer service desk was horrendous\charged for items not bought\never followed up as stated
I have cruised 4 times with carnival and never had a problem before. This was awful. The first day the room keys did not work, went back and forth trying keys, waiting in long lines ( no help staff at all) or limited. Could not get in my room until 6:00 after wasting 5 hours. On top of that when i did get in my luggage was not there until 7:00 and could not get dressed for dinner/ i had charges to my room from other people that were not mine, waited in line for hours, first time and then had to follow up and wait again. They never called back. i also had $50.00 credit that was suppose to be on my card for purchasing and again they would not honor it. multiple times in line, never called back. At least 7 hours in lines trying to straighten this out. we always had good luck but this was horrendous. What will carnival reimburse there customers for such a mess.