June 2014 - Norwegian Epic to Europe - Western Mediterranean
Carrying over 4000 passengers at full capacity, the Norweigian Epic is one of the largest ships at sea. While that may sound impressive, it presents a number of problems for both NCL and ALL THOSE PASSENGERS. The ship boasts an impressive array of over 20 restaurants, but most choose not to use them. Instead, passengers crowd the ship's two main dining rooms, leading to long lines and wait times. Waiting to eat dinner night after night was not on my list of "musts" for a great vacation! Nor was making a "reservation" to see one of the ship's "free" performances, such as Blue Man Group. Spaces fill quickly, and at every turn you will find yourself jockeying for a position on this ship. We even had to reserve space on a tender to get to shore in Cannes. And because we didn't get our name in the pot soon enough, we wasted hours trying to get off the boat.
To NCL, I would simply say this: If you are going to serve 4000 people, then SERVE them. Don't make your guests scramble for a spot at every table and every show. The entire experience was the absolute antithesis of what an enjoyable vacation should be!