October 2015 - 16 Night Transatlantic Westbound (Barcelona To Houston) Cruise on Norwegian Jade
OK BUT NOT GREAT
If only all the employees could learn to smile and be helpful it would have received a higher rating. Perhaps they will learn from their new sibling, Oceania, where all personnel know customer service. Many employees were wonderful but too many were not for a business dependent upon customer satisfaction. Many cruise lines to choose from should be stressed to all of the managers who should be evaluated based upon their subordinates. The signature restaurants were the slowest service at sea. We passed on dessert often to make the shows. All reservations were all at 7 pm and the shows at 9 pm.
On the ABSOLUTELY WONDERFUL AND HELPFUL LIST are Bruno Dentone, concierge, Charlie Cuevas, our butler, Wayan,our room steward and Antonella Cassata at guest services. All took care of any little issues we had. Please extend our thanks to them.