March 2016 - Independence of the Seas to Caribbean - Western
We have been on a number of cruises over the past several years-- at least 6-7 cruises total.
Normally we are over the moon after returning from our trip and rave about the food, customer service, activities and overall experience.
Sadly, this time we were shocked and disappointment in our entire experience.
The food in the WindJammer specifically was horrible. The quality wasn't fresh and the types of food were the same daily. In the Cafe along deck 5- the staff was short and seemed annoyed with the vacationers. A simple request about what a sandwich had on it and if it could be prepared without mayo- turned into a lashing about the food is what it is and to quickly make our decision on what we wanted.
The staff at the guest service desk were also unpleasant and seemed annoyed when asked questions. We had to cancel our excursion because we feel ill and was told first they canceled it and when pressed on it more- was told they couldn't help us, nor would they help us. There was a lot of eye rolling and huffing with the staff we experienced it first hand and saw other guests go through it as well.
We also were surprised with the guest services when we tried to book another cruise- We were going to take my parents and our daughters in the summer and thought the 50 percent discount would make for an affordable trip. We were going to book a different cruise, in hopes it would be better. The cruise staff employee was not helpful. Seemed annoyed we only wanted the 4 night cruise and didn't go over options with us.
On our last day when leaving we weren't given clear instructions and there was confusion when trying to leave the ship at 730- we got turned around a few times and had to figure out the exit on our own.
Normally Royal Caribbean is known for their incredible service, food and entertainment. We were shocked by what we experienced.
Sadly, our experience may have us not taking another cruise with them again.