July 2016 - Carnival Vista to Europe - Western Mediterranean
This was our first time ever on a cruise. My wife and I enjoyed the overall experience. Best part had to be the spa deck on level 12. My wife and I would visit every night after all our outings before going back to our cabin for the night. I would have loved to give 5 stars, but the service was not what we expected.
For starters our open dinning experience was chaotic and unorganized. Some nights we would have to wait for more than an our after our check in to be seated. Once we sat down, servers seemed distraught and rushed. One night my wife and I got up and left before being offered dessert...the waiter never showed up to check up on us. In some cases our side dishes never made it the table or our drinks. It seemed to me that the wait staff was new, or not properly trained to handle a ship with that many customers. I don't recommend paying tips ahead of time like us...as the level of service was not what we expected.
When at pool side, rarely did a cocktail serve come up to us for a drink order. When they did we waited a long time for our drinks. We vacationed with other individuals that assures us other cruise lines they traveled with had better service.
Lastly, I would of loved the adult section Serenity to have had a pool. There are two hot tubs, but after a long day out off the ports, it would have been nice to jump into an adults only pool.
Summary, for out first cruise it was not bad. Food was good and some of the pay restaurants we ate in were awesome! We will travel with other cruise lines in the future just to experience the level of service provided on those cruses.