jeromehelen
Third Mate

Joined: 02/24/2016
1
Cruise
1
Review
12
Helpful Votes

About jeromehelen



Following

jeromehelen's Past Cruises

Anthem of the Seas

February 2016 - Anthem of the Seas to Caribbean - Bahamas

service overall was a watered down version of what it should be

upon arrival got to the room we specifically reserved with our agent. There was only one key in our envelope which did not work. Went back to the service desk to notify them of the issue. stood in line for 45 min. when we finally got to see an agent there was no apology, just a sarcastic "thats because its not your room anymore" then he went on to say that "we've been upgraded to another room".

 

we went from the 5th floor to the 12th floor. we got to our "upgraded room" only to find someone else's name, room keys, excursion tickets/ intineraries and champagne in the room. In a nutshell they were very unorganized and unprofessional. Specifically in the areas of customer service, luggage delivery, windjammer seating, applying unboard credits in a timely manner and catering to the needs of their passengers in a respectful and courteous manner.

Read Full Review »

jeromehelen's Tips

Anthem of the Seas Anthem of the Seas - Would recommend Oasis Of The Seas or Allure Of The Seas. Honestly would not recommend this ship. Maybe more prone for a better experience if you have kids.
Cococay (Cruiseline's Private Island) - if you book a tour on this island. Be at the gangway at least an hour before your tour if not more. You will have to take a boat from the ship to the island. long lines can be an issue to load people on these boats.
Nassau, Bahamas - Be prepared to be bombarded by large groups of locals trying to sell their goods and services as soon as you get into the main port.

Badges (Learn More)


Points (View Leaderboard)

0
This Week
63
Total

Recent Activity

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be

received a helpful vote on their Anthem of the Seas cruise review - service overall was a watered down version of what it should be