March 2015 - Norwegian Jade to Europe - Western Mediterranean
Norwegian "got it right" with freestyle dining and smooth boarding and debarking, but let's see if they are willing to take the next step and make "freestyle excursions" or at least–"freestyle information"–a part of there signature. So far, my experience with all cruise ships has been the same when it comes to helpful information for shore excursions: The "suits" are rude if you ask them about shore information. They say: "No information" unless you sign up for a "ship" excursion. But here's the deal, to many of us, "freestyle excursions" are the most important part of the trip. Like others, I spent a lot of time researching, reading, checking Trip Advisor, and watching videos etc. but I needed a city map of each port which was not attainable until I left the ship. Norwegian could take a step forward and have those maps available on board, or at the very least, they could have one "displayed" so people could look at them the night before reaching each port. I realize the cruise is trying to sell "their" excursions, but I they would sell more once some people see the difficulty in getting around. Those of us determined to walk would be happy to see the layout of the city in advance so we could plan ahead. It's a small request that would go a long way. If you want five stars, offer what no one else does: "Freestyle Information."