May 2016 - Allure of the Seas to Caribbean - Western
My favorite part of the cruise was the boat. The Allure of the Seas is a fantastic boat with really great activities and entertainment. The cruise could use some improvement on quality of service from staff. The staff was very competent but the majority lacked enthusiasm or any real commitment to making my experience the best possible. They did what was needed, but rarely above and beyond and rarely with a smile. Of all the staff on the boat, there were only two who performed the type of service I expect on a cruise - our room Steward, Selmon (spelling? - Room 11548), who always had a smile on his face, and one waiter in the Icon on Deck 3, Victor. Other than those two, there was very little enthusiasm, smiles, or small talk engagement from anyone else. Also, on a few separate occasions, we observed used plates from breakfast sit at the pool deck for 4-5 hours before someone picked them up. Or empty glasses sit on a table for quite some time before someone comes by to get it. On other cruises, I rarely saw a plate or glass sit for 60 seconds before someone grabs it. It is the little things like this that would make me not recommend Royal Caribbean over competitors that we have been on. Things like that add up to the overall experience. While the boat was the best boat I've ever seen, there is more to the experience than that - and I will tell others that the slightly higher price for Royal just isn't worth it unless all you care about is the boat and shows.