July 2015 - Norwegian Dawn to Bermuda
I have sailed on the Dawn in the past and had a bad experience, but I decided to give it another try since it is the least expensive way to go to Bermuda. I have sailed on several of Carnival's ships and have always been extremely satisfied with the entertainment, service, shipboard credit and food options. Norwegian is NO match to Carnival. The food on Norwegian is subpar, unless you pay extra to go to restaurants that are not included. Some of there shows are good, but they have no comedy or other options available except for the main show each evening!! On this last cruise we received the drink package. They do not have enough staff available to serve you in any of the areas on the ship so it takes forever to get a drink. Once you get the drink I believe they water the liquor down because I never drank so much in my life and I never felt drunk. Usually I have 2 drinks and get drunk!!! In general, I feel the service is below average!! As far as the $200 shipboard credit, BEWARE!!! There is refundable and nonrefundable credit- you can not use the nonrefundable credit for gratuities!!! After we disembarked I realized that my mother in law did not realize this. She had $180.00 shipboard credit that was unused. She paid $180.00 for gratuities. When I called the day we disembarked to remedy this, I had to write to Norwegian. They answered in 2 weeks and said, "SORRY"!! Each year I plan a cruise for a group of 10 + people. I booked 6 rooms, with 18 people and they did nothing to credit the $180.00 to my inlaws. Instead they offered a free bottle of wine OR chocolate covered strawberries for the next cruise I booked with them!!! Needless to say, I WILL NOT be traveling with them again, nor will any of my other family members!!! My recommendation to you, is to consider travel with CARNIVAL or ROYAL CARIBBEAN! I have ALWAYS had exceptional service from both of these cruise lines!!