November 2015 - Norwegian Jade to Caribbean - Western
If I could give this cruise line zero stars I would. EVERYTHING on this cruise was terrible from the food to the staff to the execution of getting people off the boat at the different ports. "Freestyle cruising" as they call it is a joke. Instead of assigned dining times, they have multiple restaurants on the ship and you are supposed to be able to eat what you want, when you want. The "good" restaurants charge an additional $20 to $30 per person to eat there. We got the "Ultimate Dining Package" which was supposed to allow us to eat at these restaurants without the additional charges. However, people were making reservations for dining six months in advance which means there was no available seating at the "nicer" places to eat. We were then relegated to eating at their disgusting buffet every meal. When we looked in the pay restaurants, there were hardly any people in there and but they still claimed to be full. Apparently they didn't plan to serve many people here?
At the various ports, Norwegian didn't pay to dock the boat. Instead, they stopped 5 miles out in the ocean and used the life boats to ferry people to shore. This process took many hours leaving most people with just a few hours to visit the islands. When visiting Honduras, half of the people scheduled to be on out shore excursion had to miss it because they couldn't get off the ship. If you booked your excursion through anyone other than Norwegian, you were not going to be reimbursed.
Everyone we talked to had the same feelings. No one was happy with the experience and you could tell by the "mood of the ship" that people were extremely unhappy about the cruise. I will never give a second thought to taking a Norwegian cruise.