May 2016 - Grandeur of the Seas to Canada, New England, New York
The worst room, in size, presentation and "amenities"
Refrigerator, under the dresser, cable on top of the dresser
the smallest room ever,
balcony barely fit 2 chairs and a table, no people
We of course asked for a change and they said "not available"
2 days without water
3 times the toilet stop working
no soap, or shampoo or nothing, when I asked they brought it.
out of the 6 shows just two where good i mean excellent, the other ones in the theater, where boring, noise and repetitive, we have lo leave the theater in one occasion.
The other ones presented in the "Centrum" where absolute impossible to be seen, no space for all people.
The only wonderful experience where the people:
Room attendance did as much possible for us to be better.(not in his hands).
Formal Dining room beyond excellence
Windajamer, more than excellent, all of servers went beyond themselves to help.
Customer service good 2 persons specially.
The ship in general needs too much work, all the windows dirty.
Things broken here and there.
In the balcony you could see , dirt and unfinished parts.
So beside the wonderful people that help us.
In conclusion the ship was not a good experience.