October 2016 - Empress of the Seas to Caribbean - Western
Not much to do on ship. Heard many parents complain about the kids club. Six year old got hit on the face with a ball and was told to suck it up by the main guy in charge! Teen club was always canceling events planned for teens. Lack of organization on events for teens. Main waitress at formal dinner was impolite and showed lack of interest on serving guest. Many of the crew were unfriendly towards guest. Our room attendant was wonderful!