March 2016 - Norwegian Jade to Caribbean - Western
I called Jo Ann on Saturday and after talking she was suppose to get us off the ship We could not get a hold of her. It was the worst trip ever. We met 2 other couples that were mad also on the rooms they got....using you. We tried to get Jo Ann no answer then no service. The room was a closet and was dirty. I took pictures of it. I was told my room would have a loveseat and a chair. I had 3 drawers and a closet the size of a locker. The bathroom was so small my husband could hardly use it. We had poop on the door frame of the toilet. I will never us NCL again and I will never use again. We were going on a cruise next fall with2 other couples...not with NCL or you.. Like I said it was terrible and I as never so glad to get home. I cried because I was so upset.
Our room was so bad and I complained to the service desk that the Captain came to our room and then sent us strawberries and a bottle of wine. Saying he was so sorry. He also hugged me and told me not to cry. He said he was going to contact you.?????
Thanks for a terrible cruise..We saved for it for 5 years and got this.