helen3405

helen3405
Third Mate

Hometown: Sunny California
Joined: 08/23/2016
17
Cruises
1
Review
2
Helpful Votes

About helen3405



Following

helen3405's Upcoming Cruises

helen3405's Past Cruises

Radiance of the Seas

August 2016 - Radiance of the Seas to Alaska - Gulf of Alaska

Crown and Anchor disappointment - added expenses.....

We've cruised with Royal Caribbean since the late 1990's, and have always loved the recognition we've received as loyalists.  We were greatly disappointed on this cruise after finally obtaining the Diamond Plus status.  The Loyalty Ambassador was flippant, and didn't seem to care that we didn't receive the perks that we had obtained at this level.  We had to go all the way to the Captain to get any sort of recognition, but we did (eventually, after attempts with the Concierge, loyalty Ambassador, Front desk, and then finally talking directly to the Captain at the "top of the Tier event" that we didn't get invited to).  Fortunately, the Director of Hospitality did reach out to us and seriously worked to resolve everything to our satisfaction.  It did unfortunately leave a sour taste in our mouths, which ultimately resulted in us cancelling two cabins in December with RCL.  As a RCL loyalist (we've paid for seven cabins on RCL this year alone), I'm now questioning the service, dedication to loyalists, and concern that RCL has to their frequent cruisers.  

Our room was tremendous, but the food in the Windjammer was of questionable quality, and disappointing in the formal dining room.  On the plus side, however, dining in the  specialty restaurants has NEVER been a disappointment.  I remember the days when the food in the formal dining room was as good as it is in the specialty restaurants without the added costs.

 

Gratuities are an additional expense that seem to keep going up and are almost as expensive as the cruise itself, so watch for those hidden extras if you are a first time cruiser.  

 

We were greatly pleased with the com booking website and the ease in booking as well as the additional perks that we were provided with.  This was our first booking with them after being loyalists to another travel agency for the past 15 years.  We are pleased to say that we are looking forward to having them as our new travel partner for future reservations with whichever cruise line we decide to book with.  We loved the shipboard credit, and spa credit that they offered for booking this cruise.  We will definitely use them again for future bookings.!Love

Read Full Review »

Brilliance of the Seas

April 2016 - Brilliance of the Seas to Transatlantic

Crown Princess

February 2016 - Crown Princess to Mexico

Brilliance of the Seas

January 2016 - Brilliance of the Seas to Caribbean - Western

Liberty of the Seas

November 2015 - Liberty of the Seas to Caribbean

Independence of the Seas

May 2015 - Independence of the Seas to Caribbean - Western

Freedom of the Seas

May 2014 - Freedom of the Seas to Caribbean - Eastern

Serenade of the Seas

October 2011 - Serenade of the Seas to Caribbean - Southern

Liberty of the Seas

February 2011 - Liberty of the Seas to Caribbean - Western

Adventure of the Seas

November 2010 - Adventure of the Seas to Transatlantic

Rhapsody of the Seas

September 2009 - Rhapsody of the Seas to South Pacific

Freedom of the Seas

August 2009 - Freedom of the Seas to Caribbean - Western

Zuiderdam

December 2008 - Zuiderdam to Caribbean

Carnival Elation

August 2008 - Carnival Elation to Mexico

Freedom of the Seas

December 2007 - Freedom of the Seas to Caribbean - Eastern

Celebrity Mercury (RETIRED)

May 2004 - Celebrity Mercury (RETIRED) to Alaska - Inside Passage

Splendour of the Seas

December 2003 - Splendour of the Seas to Panama Canal, Central America

helen3405's Tips

Radiance of the Seas Radiance of the Seas - The specialty dining at Chops has always been well worth the extra costs and comes highly recommended. We always book a specialty restaurant on our cruises!

Badges (Learn More)


Points (View Leaderboard)

0
This Week
65
Total

Recent Activity

received a helpful vote on their Radiance of the Seas cruise review - Crown and Anchor disappointment - added expenses.....

added Feb 9, 2016 cruise on Crown Princess to their profile.

added Aug 9, 2008 cruise on Carnival Elation to their profile.

added Dec 9, 2008 cruise on Zuiderdam to their profile.

added May 29, 2004 cruise on Celebrity Mercury (RETIRED) to their profile.

added Apr 26, 2016 cruise on Brilliance of the Seas to their profile.

added Jan 2, 2016 cruise on Brilliance of the Seas to their profile.

added Nov 1, 2015 cruise on Liberty of the Seas to their profile.

added May 17, 2015 cruise on Independence of the Seas to their profile.

added May 18, 2014 cruise on Freedom of the Seas to their profile.