February 2016 - 14 Night Asian Allure Southbound (Hong Kong To Singapore) Cruise on Celebrity Millennium
Captain, Cabin Attendants, and Concierge were exceptional. Customer Relations staff were sometimes good, and sometimes indifferent. Food in the main dining was general good, but lacked the the selection of previous cruises on your line. The idea of a verbal Asian selection is simply stupid, have it printed and put the insert in the menu. Food in the Ocean View was generally fair. selection was poor, and often quality was poor. Several times food was cold not even warmed. Example sausages cold in the morning, Past hot sauce cold. Often had to go to several coffee stations to try to get coffee. Specialty restaurants were good, but overpriced. Except the Bistro on 5 which should be eliminated. Ship is very tired, should have been refitted a few years ago. I noticed that the first line managers in Ocean View were very harsh on the help instead of pointing out what the could do to improve. This does not make for a happy crew, which is reflected on the service your passengers get.
Please Note: Saying you are a great crew and ship usually means you are not!