April 2016 - Freedom of the Seas to Caribbean - Eastern
The ship was Freedom of the Seas and the cruise date was from 04/17/2016 thru 04/24/2016. The Services provided the main dinner dining area (Leonardo) were terrible, and its dinner menu of fish and meat had never been changed for at least four dinners. After talking about the same menu to a service woman, they were sending three different guys to me while we were having a dinner, and the three guys were asking a same question: how they could improve the dinner menu. For the four days in a row for fish, they provided only cod and salmon dishes without any changes. They should know how to improve rather than asking me while we were having dinner, which gave four of us stomach aches. Since then, we did not go to the main dinner restaurant any more due to family members’ rejection, but went to the cafeteria.
And, so many stuffs need to be improved: (1) Locking the door of the general dining area (cafeteria) on the near top floor (11th floor) from 2:00 pm to 6:00 pm and after 9:00 pm. So, it was impossible even to get water during the locking hours. (2) Fake (Cheating) orange and lemonade juices in the glasses with more ice and water mixed, which were not the original juices. In other words, I had breakfasts without the orange juice for the first time for the 7 days. I simply couldn’t drink their so-called juices. I had many cruises, but this was the first time seeing fake juices out of more than 10 times of my cruises. (3) They need more training the service staffs all over the places including main and cafeteria dining and the cabin areas. One example, they rejected to filling water into a bottle. The service person can fill the water from their inside area. Strangely, the ship doesn’t have any water taps in the cafeteria area. Basically, they provided far much less polite services to the guests. We also had to ask to provide a cleaning service in the cabin even after 8:00 pm. (4) They should not try to collect Tip by leaving a donation envelop on the bed. They collected the tip already as part of cruise expenses, and they were trying to collect the Tips more than once.
There were many really good stuffs in the ship, but the service operations themselves destroyed their reputations. That’s why they should deserve just one Star rating for Freedom of the Seas.