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Favorite - Train excursion on White Pass Train from Skagway was very scenic.

Needs improvement - Food quality; has deteriorated from previous Princess cruise of few years ago; entertainment had high points and some mediocre (the musical performances of Encore and Bayou Nights was very good while the Billy Joel impersonator was pathetic.)

Completely unacceptable - The disembarkation process in Vancouver was a failure. We (along with others) missed our flights. From the time we got off the ship until we boarded the Princess arranged transfers (busses) was over 90 minutes - just standing in line.