May 2016 - Celebrity Constellation to Europe - Mediterranean
Celebrity's website is quite bad and it's difficult to get sufficient information, especially about shore excursions. Was constantly being advised to check back later. An email I sent through their site was sent back undeliverable. Reviews are often not even of the cruise/excursion in question. They really need to overhaul their entire IT department. Apparently they no longer bother to send out luggage tags and you have to print your own.
Our room was uncomfortably warm despite having it looked at twice. My alarm clock also displays temperature so these numbers are not just guesses. Despite keeping it to the coolest setting possible are room was an average of 75 degrees. The lowest it ever went was 72 degrees, and at one point it actually reached an extremely miserable 82 degrees. I'm wondering if this is a Celebrity problem as the same thing happened on a cruise last year but at least we were given a fan to use (and a partial credit toward a future cruise, which is why we gave them a second chance). This time we were told no fan was available and it was uncomfortable a large portion of the time. 75 degrees is not air conditioning!
Smaller things, like small cheap bath towels, absolutely no food of any kind available after 1 am, etc...
Positive things too though, like tasty food, friendly staff (sommelier Richard is quite nice), was able to request a body pillow. Our itinerary was changed mid cruise due to the labor strikes in Greece and the staff at guest relations were helpful in placing ship to shore calls for us so we could adjust out plans accordingly. Unfortunately, a few nights later when we inquired about rumored metro strikes in Athens we were given misinformation which pretty much ruined that day for us.