September 2013 - Noordam to Europe - Western Mediterranean
As a lot of cruisers are seniors or nearly seniors, I highly recommend that you reinstate the trays in the lido. I'm talking smaller trays that would accompany a plate and a beverage with a well for the beverage. As people age, the tendency is to becomes less balanced and also the wrists become weaker making it more difficult to carry heavy plates. Also, there is a severe problems with going back and forth for food, beverages and water, therefore, making the hot itmes cold. I know your reasoning and I wholly agree about rhe food waste which is prohibitive. However, on this cruise there were many instances when the food bins were not refilled and many times when there was no bread at all. The people serving as so busy and there are so few of them that they just don't have time to refill items in a timely fashion.
If you consider yourselves on the luxury side of cruising, you certainly are not living up to thata reputation. So many things have been eliminated and cut entirely that you are certainly not the once proud line you used to be. The dining service was etremely slow in that it took over 2 hours to finish a meal. The portions are much smaller and not as tasty as they used to be. In one year, I've seen very dramatic changes. I know that change is inevitable but there are some places that your cuts are way too extreme.
Please rethink some of the changes especially the tray situation in the lido. This would make idining there more pleasurable and creating less havoc and congestion. You have very fine vessels so please reconsider some of the cuts and make changes that would make sailing with Holland a much more pleasurable experience.