godsruby

godsruby
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Joined: 01/07/2016
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godsruby's Past Cruises

Carnival Splendor

December 2015 - Carnival Splendor to Caribbean - Western

Customer Service Nightmare Mars Week of Vacation Bliss

I love cruising and enjoy Carnival, so they were my 1st choice to bring in the New Year. The itinerary was good, a stop in Grand Cayman, instead of Costa Maya, would have been a better choice, since there was very little to see or do in the latter. Food, housekeeping, waitstaff, and the Spa techs were all outstanding. My issues began w/the initial check-in. 40 minutes for security, another 15 for passport review and then over an hour to get to the actual check-in counter. This is unacceptable!!! We stood like cattle w/o benefit of even a cup of water. This process should be streamlined, if you did online c/i, have your docs in order, you should be allowed to board from security. I u/s Carnival now wants to charge people to expedite the process, but since everyone on this fully booked cruise already paid a premium in excess of 30%, this was just poor service. It along w/the lack of staff made this an unforgettable start to the cruise. Additionally, forcing people to pay a mandatory tip for a drink, coke or lukewarm coffee was insane. I had no problem w/tips for waiters, stewards & such, but I don't tip folks in Starbucks. 50 cent tip for a glass of soda is outrageous and this process needs to be ended immediately. The rest of my trip, especially ziplining in Honduras was outstanding!

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received a helpful vote on their Carnival Splendor cruise review - Customer Service Nightmare Mars Week of Vacation Bliss

commented on a Carnival Splendor cruise review. - "We also chose to prepay $100 for our drinks but it ws the tips on these items we objected to. I love coffee, so off to the coffee bar we went. Only..." read more

received a helpful vote on their Carnival Splendor cruise review - Customer Service Nightmare Mars Week of Vacation Bliss

received a helpful vote on their Carnival Splendor cruise review - Customer Service Nightmare Mars Week of Vacation Bliss

shared a quick tip for Carnival Splendor"on fully booked cruises, all hands need to be on deck! "

added Dec 27, 2015 cruise on Carnival Splendor to their profile.

reviewed their Caribbean - Western cruise on Carnival Splendor and gave it 4 stars!