January 2016 - 8 Night Eastern Caribbean (Miami Roundtrip) Cruise on Carnival Breeze
Great restaurant staff but terrible accomodations
The restaurant staff provided great service and were great fun with their dancing, especially, Arthur, Benito, & Iwaya. Mike, the cruise director, was amazing, energetic. However, our balcony room 2306 was a bad experience. The staff kept it clean but all during the night, there were loud booms that kept waking us up as well as loud noises from above our room that sounded like large furniture being drug across the floor.
Also, when I chose the room online, there was no indication that the balcony was a "cove" balcony and that it was on the 2nd level and that it was below the rescue boats. When I brought this to the attention of the guest services staff they really didn't seem to care.
Lastly, the drink service in the casino was horrible. While playing TX holdem we would sometimes have to go find a waiter to order drinks. It also doesn't make sense that the TX Hold 'em is the only activity that doesn't earn casino points.
I have not have this type of experience on other cruise lines and will have trouble ever using Carnival again.