November 2014 - Norwegian Epic to Caribbean - Western
This was the worst cruise we have been on. There were no guest laundry facilities. Had to pay $30.00 a bag for laundry to be done. Then they lost one bag. We thought we had been given ultimate dining package for all members in our group of 8. However was told only the first two people in cabin were able to use the package. Shore excursions and entertainment reservations were lost for two of the members of our party. Then they were booked on the wrong excursion and it took us over an hour to get them on the same excursion as the rest of us. Service at one of the Italian restaurant was terrible. It took four hours to get our meal then it was cold and tasteless. No one could finish their meal. We could not remove the tips from our bill until the last day of the cruise and it limited our on broad spending. I would not recommend this cruise line or ship unless you want to have a horrible experience. .