June 2016 - Norwegian Spirit to Europe - Mediterranean
Having taken prior cruises on the Norwegian Jade and Jewel, we were overall very disappointed in our experience on the Norwegian Spirit.
Until the last 2 days of our cruise, we were unable to dependably use our cabin toilet regularly. Every morning, it would refuse to flush. It wasn't clogged, it simply refused to work and it was not until evening that the problem was resolved, only to repeat the following day. This lead to our cabin smelling like an outhouse for much of our vacation.
Another disappointment was the quality of the food served on the voyage. It was not good, unable to compete with a Hometown Buffet in terms of appeal and proper cooking. In the main dining rooms, the menu descriptions would lead you to believe you were ordering one thing only to be completely surprised by the result (eg. grilled beet and shallots as a side dish was pickled beets served cold, baked potato soup was pureed into a bland paste like offering) Steaks were dry and tough and fish was overcooked. One lasagna would have been rejected by Hungry Man frozen dinners. The service staff was excellent as always, but the food prep was amateurish at best. The sole exception was Cagney's Steakhouse specialty dining room which was very good.
The entertainment was hit and miss. We've come to expect excellent entertainment offerings on Norwegian, but generally this cruise did not hold up to that standard with only a couple of exceptions.
On previous cruises, we took advantage of making a deposit for future cruises on Norwegian. This trip we decided we will forgo future Norwegian offerings following this experience.