June 2015 - Carnival Pride to Caribbean - Bahamas
The cruise was overall a very good experience. My negative comments include:
1) The itinerary out of Baltimore is boring. You need to drop the Cape Canaveral port of call, and add another Bahamas port.
2) The casino refused to refund $8.00 left on my sign and sail account because it was in the name of my 85+ year-old in-laws (the Tichauer's cabin #6254) who were too tired and disabled to come down from the room in person at 10:00 PM on Saturday night before disembarking. I explained that their sign and sail card was backed by and on MY credit card, but the rude and rather too-young casino manager refused to refund the money unless they came down in person. That same rude casino manager refused to send a staff member up to their room to verify that they are who I said they are. So basically, the money was stolen.
3) We are Carnival Platinum members. According to your website, we are entitled to "priority seating" at dining. Despite multiple requests on the first night, we were assigned open seating. That would not be a problem, but we had two very old guests with us who used walkers, and they were in no position to stand in the long lines that formed early outside the open seating dining hall on the 3rd floor. And they were in no position to do late dining. When we approached the maitre d' on the matter, he was not helpful and made no accommodations. We then went to guest services, who called Ivan, at the upstairs (3rd floor) dining hall, and he very helpfully assigned us a table for the duration of the trip. I would like to commend the upstairs dining service manager for taking action and resolving the matter. This was especially helpful to our elderly guests.
4) Please understand that the above comments do not reflect the overall quality of our experience, which was superb as usual. We enjoyed the cruise very much. The comments above are meant to covey the few areas that need improvement and reflection. Many thanks.