June 2016 - Celebrity Reflection to Europe - Mediterranean
Overall, our experience in the cruise was fantastic, the vast majority of the crew were very friendly and courteous. The person in charge of making our room was always available, friendly and always in an excellent mood, and helped us out with questions during the cruise, and the room was neatly done two times a day. The only unfavorable experience we had was when we looked for help from the cruise concierge regarding a questions we had about a tour. I don´t remember her name, only that she was from Italy. Although she answered our question, she was not friendly and seemed to be in a bad mood, and redirected us elsewhere.