March 2016 - Navigator of the Seas to Caribbean - Eastern
The ship was full but there were still many places available for seating outdoors, in the show areas or in the cafeteria. Staff was courteous and efficient.
We didn't appreciate the constant upselling for dining, tours of ship areas, spa, shopping and casino. Casino was a smoking area and the smoke permeated the surrounding areas (lounges and the are above it on the main promenade). They need a better air filtration system to control this. We avoided theses areas.
Be aware that 18% gratuity is added to any drink purchases and they also add a line for additional tip.
Arrival and departure was very slow going. The arrival process could have been expedited if they had more attendants. The departure process was impeded by poor announcements. Customs staff was efficient.