January 2015 - Westerdam to Caribbean - Eastern
cabin employees were great. Spa Manager was notified twice that we could not use parts of the spa because other guests were staying for as long as they wanted leaving other guests without being able to use the heated lounges in the spa. When we mentioned that there were guests that were in the heated lounge recliners for a long period of time, exceeding an hour, the desk clerk refused to do anything about the situation and we said that we did not want to fight over the lounge recliners and they still refused to do anything. They wanted us to notify the offenders and we felt that we were their guests and that they should send some one in to rectify the situation and the manager said they would discuss the situations in their next meeting and said she apologized but just sat there and did nothing. She said she was the manager. Why should we pay for something we could not use. It costs $240 for the week and all we kept getting was apologizes.