Review by OP1

Avoid Zuiderdam/Holland America

In response to review, OP1 says ...

Great review.

We had a terrible experience with Holland America.

Tip:  Avoid!

Tags: Holland America Line Europe - Mediterranean Zuiderdam

5 Answers

Wow, very sorry to hear about your experience. Years back, we had a rather unsatisfactory experience with HAL and never went back again.  This reaffirms our decision, mostly due to HAL's lack of response to customer concerns.  

Every cruise line has a bad ship.  I had a bad cruise on NCL Star but I gave a second chance and had a great trip on the NCL Pearl.  I then tried the Star again and again a bad cruise. The Star is just a bad ship.  

I check a couple of review sites before picking a ship,   I also check my cabin location so I'm not under the pool deck, Bar, show room or Casino. 

Sorry that the ship was still being refurbished and that areas were closed off.   I would think that HAL would give a cabin credit or money off on your next cruise as you did not get all of what you had paid for.   I hope you sent a letter to HAL and voiced your displeasure.

I was so sorry to read about your bad experience on a HALship.  HAL is my favorite cruise line so it really disappoints me that this happened to you.   I understand your feelings about not sailing on HAL again.  I had a bad experience with embarkation on a Princess ship and have not sailed again on this line again.  I may sometime in the future but not right now.  Hope that your next cruise goes smoother.. 

@kawsd2b...ALL of the complaints sound legit as with most cruises following refurb, there is always some sort of final fine tuning going on. BUT, 22 days? Debris falling onto balconies during sailing? Top deck closed? Loud noises (probably from the construction continuing)? And all this after paying top dollar for a 22 day cruise? Sounds complaint worthy to me!!!

Thanks for the review, but your complaints are valid. Things falling on balconies, can you say possible lawsuit. Hopefully your next cruise will be better.

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