glomarrone
Contributor Level: Admiral

Would you now post a very negative review?

After reading about posters who published negative reviews being sued, would you still feel comfortable about posting a very negative review about your cruise?

Tags: negative reviews

35 Answers

Ewoodspark
Contributor Level: Captain

I will post a full and factual review of any cruise or holiday that I take. If it is a good review, then fine. If it is not a good review then hopefully my review will be useful to anybody who wishes to read it. 

noname111
Contributor Level: Captain

I'd like more information about the article(s) that you are referring to where people are getting sued for posting negative reviews.  I've heard about a case of negative review backlash but it was not specific to cruise lines.  

Freedom of speech is pretty awesome and we tend to take it for granted here in the U.S. I don't think it is right for a company to include  a "no negative review" clause in their contract but if someone signs on the dotted line, they are effectively signing away their free speech. That was at the heart of the matter in the one case I read about (again, not specific to a cruise line).

That said, if someone knowingly libels an individual or company in a malicious way by writing an overly critical, hyperbolic or inaccurate review that steps outside the intent of a review and into a legal minefield of reputation and business damage.

As is always the case, reviews are subjective opinion and everyone is entitled to have their own.... ymmv.

 

POST EDIT... this topic is being discussed in another thread as well. U.S. Congress is considering legislation directly applicable to this issue. Read more at https://www.congress.gov/bill/113th-congress/house-bill/5499.

Kennicott
Contributor Level: Captain

That is a good question. So far I could find no evidence that any cruise lines had tried to do this in their contracts. However since other retail and service venues appear to be trying to do so I guess it is just a matter of time before some cruise line has a go at it. If so and in my opinion, if they get away with it, reviews will suffer significant adverse and depressing consequences. I for one will think twice about what I say.

That is why legislation is necessary, in order to not get too far afield with confusing language in the bill Congress is simply attempting to render such language in contracts not applicable. 

As I've mentioned before, this legislation is aimed at preventing the restriction of "Free Speech" through contractual supertfuge. It doesn't outlaw such action, it simply declares provisions contained within said contracts to be null and void.

Once again:  "Declares a provision of a form contract to be void from the inception if it: (1) prohibits or restricts a person who is a party to the contract from engaging in written, verbal, or pictorial reviews, or other similar performance assessments or analyses of, the products, services, or conduct of a business that is a party to the contract; (2) imposes penalties or fees against such a person for engaging in such communications; or (3) assigns or provides an exclusive license, or requires such a person to assign or provide an exclusive license, to any of the person's intellectual property rights in such communications. (Thus, bars certain contract provisions that prohibit consumers from commenting publicly about businesses.)"  

 

sweetliberty13
Contributor Level: Captain

 

I agree that it is silly to "sign away" our First Amendment rights. That said, I see this bill offers protection for the consumer by voiding a contract containing such provisions. I have to admit, I am far more likely to read all the fine print on big ticket items than smaller purchases. I am the type who writes honest but fair reviews for most any business I cross paths with. It is rare, but there are occasions that a negative review is warranted and I would absolutely write that negative review.

glomarrone
Contributor Level: Admiral

I try to post balanced reviews mentioning both good and bad points. I don't think you would be sued if you did that.  

 

JusMe
Moderator
Contributor Level: Captain

If a cruise line did file legal action for a bad review I think it would do more harm then good for the line.   It would make the news and spread like wild fire through the cruising community on every cruise site.

 

I will still post an honest review of my opinion of the cruise and the cruise line. So no law suites just being attacked by a few people that disagree with my opinion as has happened before.

cruznjan
Contributor Level: Staff Captain

I have two posted reviews. They are for the most part positive. However, I did point out some things I thought needed improvement without being totally negative about it.

noname111
Contributor Level: Captain

Cruznjan - I have not seen anything in your past reviews that comes close to being totally negative. :)  A well-considered and balanced review is (or should be) a valuable resources to any cruise line. . . especially those that are committed to continuous quality improvement. 

 

askeegan
Contributor Level: Cruise Director

Although people look to this forum for information regarding cruises and their experiences and such, all posts must be taken with a grain of salt as they are soley that one persons opinion.  You certainly cannot take what they said as gospel because you do not know that person, what they likes and dislikes are, what their expectation levels are, etc.

 

Frankly I find the negative reviews very entertaining because I feel that most are just looking for issues with the cruise line and they are not their to relax and enjoy.

 

Life is too short and so long as I wake up on this side of the lawn, I will appreciate where I am at, with whom I am with and try to see the good in all situations.

 

Cheers!

BDRebel
Contributor Level: Captain

If I have something to say, I will say it. If I get sued, then they can try and get my money.

Of course I may have to take a quick cruise and disappear halfway through it Big Smile

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