Which Qualities Comprise a Good Cruise Review?

What do you want to see in a cruise review?  Is there anything besides food, service, destinations, or accommodations that you feel should be included? 

Tags: qualities of a good review

18 Answers

Any review should have why the reviewer feels the way they do.

Also, remember you are grading the ship, not the weather, not the ports (other than the specific port part), and not the passengers.

I would also like to see the reviewer’s reason for grading each area of the cruise. Offering positive suggestions for potential improvements would also be nice to see.

I must add that I am bothered when a reviewer gives the cruise a low rating just because the weather was bad or the seas were rough.

I agree with all of you about downgrading the cruise because of weather, however it does play a factor and sometimes for the good of the review.  If there is bad weather and the cruise ship finds a way to do the outside things inside (like the sail-away party),that could be a big positive in a review.  We had very bad weather on our one trip to Curacao but it was still a fun port and we can't wait to return.  I think it's good to mention the weather but not have that the reason for the score.

 

!) I want to know what was interesting or not about a port of call. 2) I want to know the cleanliness of the ship 3) The attitude of the crew 4) Ease of embarkation and/or debarkation 5) Why you found something good or bad 6) If you would do it again or recommend it to someone (just in case you are one that doesn't like to repeat things) 7) I like pictures of cruises 8) If there was something outstanding about the adventure 9) Ease of getting around in a port and how safe it was 10) If there were problems (like weather) would you try to go back another time without that problem.

Keep it short.  Some of us have the attention span of a goldfish.  Give reasons for anything negative.  Weather is not a reason for a negative review. Neither is a mechanical problem.  It’s not like anyone can control those things.  Even the best maintained engines break down.

Dont come here complaining about a cruise.  Unless it’s a valid complaint.   Especially if the complaint is your first post.

 

Personally the review should include:

1) How they booked and type of booking rate. So many first timers (even if they cruised before but now go to a different line) self book or go through a reservation taker and do no research beyond where the best price or incentive is and are woefully unprepared to the terms and conditions of what they contracted or that the particular ship is not the newest and greatest with the bells & whistles that they see advertised on TV or the internet.

2) The cruise date, some people wait forever to write the review that it is now irrelevant (I still see people currently reviewing west coast trips for the Splendor which moved to the east coast like 5 years ago) or make it too soon while an issue might still be in remediation that would color the review another way.

3) If they had a problem, what method of complaint and to which department did they alert to it. Honestly waiting till the last night and telling the Guest Services desk that your 1 of the waiters were rude all week is not the right way to complain and get corrective action.

4) What they thought of the daily activity sheet, even if the only activity they participated in was lounging at the pool at least it would clue the reader in on how engaged the reviewer was with what was going on around them and the info the ship was providing.

5) How many of the different food venues they may of tried or what seating they had or if it was an open table dining situation. Especially if they repeatedly state the food was lackluster or the waits horrendous. 

6) If it's a review of port, activities, or an excursion, names and if it was pre-arranged, be it the tour company, driver/tour guide, tickets from the ship, or just the title of the excursion. Because honestly sometimes I think people just grab a cab tell the driver to take them on a quick tour, to go to the beach or shopping area and find themselves disappointed in some way because of their lack of planning. Or they never leave the bustle of the secure port area thinking that's representative of the whole port of call.

I would like to see it limited to the cruise with examples given.  On my last cruise MDR staff were bad and I gave a low rating "MDR service was the worst I have had on any cruise.  We asked what was in the dishes and we were told he did not know "Food is made for 5,000 people you can not change anything" the service team led by Andrew at Table # 257 could not even tell us if the mashed potato had garlic in them or not.  One table mate was told they had to have the Broccoli on the plate even though they dislike the smell of it.  Service was slow and food was served cold."   Here I explained why it was not good.  In the same review I gave good ratings and stated "The service at 555 Steak House was the best as was the food" 

 

Downgrading a cruise for things not under the control of the cruise line like rude porters that work for the port, bad weather,  bad flight to the port, rude customs agent,  long line at customs,  all of these things put a spin on your vacation but are not part of the cruise line or the ship.

 

Photo's would also be nice.   You say a room had bedbugs,  dirty bathroom.... take a photo,   Have proof to back up a statement.  

Thanks JusMe, It is hard to understand why the server could not go back to the kitchen to find the answer to your question.  I'm sure that he is in the kitchen a lot during service.  You had every right to complain.  It is inexcusable. 

Good point!  Thanks for replying!

 

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