I have alsways considered myself to be someone that admits when I am wrong. So is this case.....

Last year, on our T/A sailing on the Caribbean Princess from Port Everglades, we had a totally disfunctional boarding process for my wife after requesting wheelchair assistance at the port on embarkation day. When we arrived at the terminal, there was no wheelchair reservation sheet, check-in sheet or even a number system to assign wheelchairs to those that had requested it. This resulted in people waiting in excess of one hour to board, arguments of who was next, extreme heat with not even water while waiting your turn and to compound things, only two wheelchairs on rotation to bring people to the check-in area. Well, up to tady, I had always put the blame on the Port as there was a porter that wheeled everyone to the check-in desk and them a member of the crew with a different wheelchair took the passenger onboard. You can see in some of my past posts trying to correct posters and explaining it was the ports fault for the boarding fiascos.  I was wrong! We have a cruise coming in May on the Oasis of the Seas and my excellent agent, remembering we needed a wheelchair last year contacted me to see if we want one requested for this cruise. This prompted me email Port Everglades directly, explain what happened last year and asked if the situation was corrected. The Port Everglades, Cruise Manager responded to my email withion one hour and explained to me it is NOT the Port porters that take the wheelchair passengers into the terminal. The cruise line hires porters (just like the people that check you in) that transport you into the terminal and then a member of the crew takes you the rest of the way. She also explained to me that RCCL does have a process for those wheelchair bound passengers. To the right of terminal 18, there is a crew member with a reservation log as so to assign boarding. So, to those I misled, my apologies. I guess sometimes, after 11 cruise I guess I get a "know-it-all" mentality.