What is Your Opinion on United Airline's New Policy?


Do you think this will help the overbooking situation and as a cruiser, does it make you feel more comfortable that you won't be bumped from a flight on the way to the port?


This week, United Airlines Inc. is quietly unveiling a new technology platform that it will use to manage the problem of oversold flights—and, in the same breath, turn them into a profit opportunity.

With the help of its new Flex-Schedule Program, the airline is piloting a way to buck the trend of involuntary bumping—the term for kicking passengers off oversold flights—without necessarily offering four-figure payouts to passengers at the gate, or curbing their practice of overselling inventory. (The airline suffered a publicity black eye earlier this year when police dragged a man off an overbooked plane, and has since promised to offer high-price rewards to fliers who agree to change flights at the last minute.)

Instead, it’ll simply offer buyouts earlier—up to five days in advance. The upside for United? The chance to resell your ticket at a wider profit margin.


11 Answers

Our WestJet airline never over books and that's one of the reasons we prefer to fly with them.

I was not too happy when I heard that they then would turn around and sell your ticket for a higher price. Right now it is only going to their frequent flyer people.

On the plus side it would be good to know if you weren't getting a seat on the plane before you hired a driver or cab and drove yourself to the airport. At least this is right now voluntary.

I have no problem with this. I used to fly over 75,000 miles a year with United over a three year period and there was nothing but positive rewards. Same with Delta two year later at over 100,000 per year.

Oversold flights are the norm because so many do not show.

Airlines are for-profit companies. I would love to see the US government run an airline offering $99 flights, and charge the tax payers $867 per flight/seat to cover the balance of the expenses.

If United, American, Delta, whomever offers me a discount 5 days in advance - and I am able to capitalize on it - good for them, and good for me!

Not sure about this, but it seems that the way to avoid overbookings, is to leave from smaller regional airports. For us, that means Westchester County instead of Kennedy or LaGuardia. Of corse, you may not have that option, depending on your destination.

I really don't see a problem with this other than the practice of deliberately overselling.

The airline should have to take a loss when they sell too many tickets for a flight.

When I buy a ticket, I consider it a contract that the airline will deliver me to my destination. By having to many ticket holders show up at the gate, the airline has broken the contract with the passengers who will get bumped.

I've been flying exclusively with WestJet since that famous "reaccomodation" on United and haven't looked back. Great service.

We avoid Air Canada, but have few choices from Kelowna. WestJet is the best but Alaska Airlines has been great too.

I don't like it, but it really don't effect me. I don't fly united.

I try not to fly. I don't like it. I'm not a bird.

I am not worried about a new airline policy by United or anyone else. I am not loyal to one airline or another, I just try to find the best seats at the best price and they are all the same to me. Some airlines are better at yield management than others. I did work for several airlines in that particular department of reaccom (moving passengers in advance when you know you are going to have a problem). Keep in mind your friend is the gate agent: if you want to let them know there is something you can do to help them (volunteer for a later flight) do so, if you are on a cruise--let them know---if your kids aren't sitting next to you---let them know...if you will give up a seat to put a family together let them know...they are super harried people who would like it there to be no weather and everything to run on time but alas it doesn't happen. The chances of most people getting bumped on any flight are so remote it's astonishing.


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