Welcome to the New & Improved Cruiseline.com Crew Loyalty Program!

Thank you for being part of the Cruiseline.com Community! We're thankful you've chosen our site as your digital cruise home, and we've been honored to recognize your contributions via our Cruiseline.com Crew Loyalty Program. I wanted to personally let you know that effective today, we've made some changes to the program.

Key Changes:

It's Expanded: We've created a new Admiral level to recognize our most-active and engaged community members

More Ways to Earn Points: You can now earn points on both Ship Mate app and Cruiseline.com

It's Simpler: You'll earn 1 point for most actions/engagements on the site and app, including uploading tagged photos, commenting on reviews, posting in the forum, and more

Fun, Free Gifts: Instead of multi-item Crew Reward Packs, you'l receive a surprise Cruiseline.com or Ship Mate app logo gift item when you get promoted at various points in the program

Better Fulfillment: An improved automated ordering/fulfillment process means no more long waits to get your logo gifts

To reward our most active and loyal members, any Cruiseline.com Crew member at the Second Mate, First Mate, Cruise Director or Staff Captain rank who has logged into the site at least once since October 1, 2016 has been automatically promoted to the next rank, effective today, and is eligible* to receive the full legacy Crew Reward Pack for their new level. Captains with less than 25,000 points have received a one-time 5,000 point bonus toward Admiral status. Join me in congratulating glomarrone, who, with over 32,000 points, becomes our inaugural Admiral!

We're making these changes as we merge our Cruiseline.com and Ship Mate app communities.  The original Cruiseline.com Crew program and point structure were developed when our community was much smaller. We've grown substantially in recent years, and as we welcome over 1 million Ship Mate app members into our merged community this year, we wanted to develop a simple, streamlined and easy-to-understand program that could be implemented across both the site and the app to recognize your contributions.

In addition, we've received feedback from many of you that the old program was a bit too rewarding and may have incentivized off-topic posts and photos just to earn points. Also, under the old system, I manually packed and shipped each reward. It was a time consuming process, and one that I will not miss; automating these shipments also means you'l get your rewards quicker.

Thank you for your loyalty and for being a part of the Cruiseline.com community! We look forward to continuing to recognize your contributions through the Crew program.

Read all the details about the new program here. If you have any questions, please email me at hello@cruiseline.com


* Eligible US & Canadian residents with a valid mailing address in their cruiseline.com profile by April 15, 2017 will automatically receive their legacy Crew Reward pack within 4 to 6 weeks. We'll make one attempt to contact any eligible member without an address on file to obtain a shipping address. If we don't have your address on file by April 15, 2017, your reward pack will be forfeited.


Tags: Loyalty Program Cruiseline.com Crew New

45 Answers

Thanks, Simon. You've already got a cool site here. Looks like you've just made it even cooler!

Thank you, Simon!

Thanks Simon...

Love it!

The site is terrific with or without rewards but nicer with the rewards.  Using the Price Alert feature on the Website saved me over $800 on my next HAL cruise.  I am already rewarded with this feature.  Thanks Simon for this feature.  Looking forward to my Admiral Reward. 

Congrats Admiral... Way to go... 

Awesome news and look forward to further integration of the app and site making great even greater!

Thanks for the update Simon and the great work that you do; the site is great!.

Congratulations Admiral Glomarrone!! 

Thank you!

Always making the site better! Thanks

I was looking through the old posts and came on one from 5 years ago. Someone was complaining about how the site was terrible and they were hoping the new owner (Simon?) would take an interest. Well, he is certainly fulfilling his mission!


*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

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