June 6, 2018


My husband and I have booked our 2nd cruise with Carnival. We have had much feedback suggesting that we turn our booking over to Expedia and use them to further finalize our travel plans. Has anyone out there used Expedia and if so, did you have a good experience?

Tags: Travel Advice Needed!

10 Answers

Personally, although many people happily use Expedia (and other big sites), I am not comfortable using them. I would rather find a travel planner that is a person, not a computer screen.

Although a travel planner can take the stress out of making the final touches to a complete vacation, it is not difficult to do yourself, although may involve a bit of stress. If you decide to offload the stress onto a planner, I would suggest using a smaller agency that you can actually talk to the same person and where you are a customer, not an account number. JMHO.

Our one and only experience was horrible. It might have been our fault for not being familiar with them, but we will not try using them again. I agree with BDRebel , that using a real person is preferable... for any questions or problems that may arise. Find a good travel agent or use the "vacation planners" at Carnival.

Be aware that if you use a travel agent, Carnival will only deal with them. We tried to make some changes to our most recent cruise and Carnival informed us that we could only make those changes through the travel agent. Not a huge deal, but does add a middle man to the process.

...and any changes would have to be done through Expedia... again not through Carnival!

Plus, Expedia doesn't just deal with cruises, so chances are you could end up dealing with someone who has never cruised. I have used them to book hotels and excursions and have never had a problem. I would never use them for a cruise booking. It's all good till something goes wrong--then you need someone who knows how to fix things.

I fully agree with all of the above posts. We booked a flight to Florida with Expedia a couple of years ago, and when we went to do the check in for the flight 9 months later, we learned that the flight did not exist, and never had. Never again will we use Expedia for any booking. We do our cruise bookings directly through the website or through a vacationer planner with the cruiseline. That way we can call anytime to ask questions, make changes etc as needed.

I always use a travel agent for all my vacation bookings. It relieves a lot of stress when things get changed or go chaotic. Plus there is that personal touch.

Although we are quite capable of handling bookings for cruises by ourselves, we always use a travel agent. We get extra perks and don't have to stay on the line waiting for customer service to answer our calls.

Personally, I tried booking through Expedia the first time. It went fine and there was a person I could talk to on the phone. However, I find it easier to book directly through Carnival so that I can deal only with Carnival when there are issues or changes. I did not like going back to Expedia to have them make a small upgrade for us. I also notice that when booking through Expedia, the room selections are different than when booking through the Carnival site. Really, it is just a matter of your personal choice and convenience.

June 28, 2018 Thank you everyone for your feedback! I contacted Carnival and Expedia. My cruise booking is back in the hands of Carnival and I have done all of the planning on my own. 😉 On Wed, Jun 27, 2018, 7:26 PM CruiseLine wrote:


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