Totally Uncooperative with Problems during cruise

March 17, 2019 Norwegian Spirit cruise to Morocco and the Canary Islands.

Upgraded for $300 from Inside to Ocean View- had banging from outside the ship

day and night. Tried to move, but they said ship was sold out. After days of no

sleep, they "finally" found an Inside cabin at 2:00 am and we moved all our

luggage.

That very night, water was leaking from the ceiling over half the cabin. It seems

they moved out a person in this cabin due to water leaking and that we "wouldn't

mind" if there was some water, as there was no noise. They knew in advance,

and yet still moved us.

Complaining to the ships hotel manager then sending a long letter to NCL, we

were offered $300 credit each and one year to use it. After 3 months, we are

starting a small claims court suit for $5700.00 including airfare and shore

excursions at each port.

Being Platinum NCL cruisers did not help one bit.

We will never cruise with NCL and hope we get a little satisfaction in small

claims court. Original cabin was 6528 which they admitted had to be worked

on when the ship got back to Barcelona. The leak caused the second cabin

to be out of service on the next cruise.

Tags: Norwegian Cruise Line NCL with Problems

4 Answers

Please do a proper review of the cruise. In the forum it will only be viewed by the few people that read the forum and it will drop down as people do not comment on it. If you post a review, lots pf people will see it when they do research on the ship.

In the top header click on "Write a review"

I had issues with NCL before putting me into a cabin that they knew had issues and not want to change cabins "maybe you will get used to the noise, try a few more nights" Then I was moved to a cabin under the open deck so kids running early mornings. This is why NCL is at the very bottom of the lines I chose when booking a cruise. another time they did not give us the category we booked (the old days when you did not pick exact cabin) and the desk said "Sorry ship is full" So I had issues on 2 out of 3 NCL cruises.

I prefer Celebrity, RCI and I'll even cruise Carnival before I go NCL.

Sounds like a not so nice time. Hope you were able to get past the difficulties and at least enjoy the ports and other parts of the cruise.

Hope it works out to your satisfaction.

"Totally uncooperative" doesn't really match your description of the experience:

1. The ship moved you to a different stateroom upon your request

2. NCL offered you a $300/pp credit to compensate for your troubles

While I would certainly agree that NCL was not exactly forthcoming during the cruise, and that $300/pp might not be equitable compensation for what you experienced, they did at least make attempts to address your concerns, both during and after the cruise.

I'm curious why you believe that NCL owes you a full refund for your cruise experience? Especially our shore excursions: how did your noisy/water-leaking stateroom adversely impact your shore excursion experiences?

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top