Johngold
Moderator
Contributor Level: Captain

Security

Ok Team--I got a question.....

When we get on board the ship they ask us to put in a code to lock and unlock the safe in you room. I get this.   "not exactly rocket science".

When we get off the ship.... and the safe is locked... How do they get it opened?

AND   If the steward or cleaners or staff can get it opened and cleared of passcodes.

What's to stop them from doing that on the cruise when we are ashore?

 

 

Things that make you go HMMMMM?

Tags: Just thinking

10 Answers

OldGreyWolf
Contributor Level: Cruise Director

I believe that there is a bypass code that clear it and opens the safe which ios why when you board the safe is open. Or it could just be a reset button or switch. I am not sure who would have access to the bypass code or reset switch but it would be pretty obvious that it was used and I am pretty sure that the cabin key would be logged and I am pretty sure that there would be a log of the reset as well and it would just be a matter of matching those. 

Mind you I could be sucking wind and out in right field on this one but that is what I suspect,

Might be nice to know for certain. 

JusMe
Moderator
Contributor Level: Captain

I had had a safe malfunction on one cruise,  Security was called to the room with a bi pass to open the safe.  

meghad23
Contributor Level: Captain

I had an issue very similar to those noted above. When boarding, safe is open and it advises on the steps to create your code and lock it... I tried inputting the code, follow directions, and it would not work (had a horrible ear piercing sound for a good 45 seconds).

I guess when clearing the room from the previous code, they forgot to do a step or something. The person that came had a spoon looking key fob that reset the the safe with a few different steps. I don't think everyone has the key fob, but not sure. My BF and I had a similar conversation as far as whats to stop them from breaking in...  

Bubba54
Contributor Level: Captain

We had one safe malfunction, security was called and they opened my safe.

maryred
Contributor Level: Third Mate

Here's the 1st fallacy in your logic... Not all ships use a PIN code for their safes. Some still require you to use a mag strip card. For this reason we always keep a few old, used-up gift cards as part of our luggage. Ad on the ships that do use a PIN code each time you open the safe you need to reset the PIN code because it only has a 1 cycle memory.

Here's your next incorrect supposition... You are supposed to leave the safe unlocked on your final disembarkation day. In this respect you are making more work for the crew on turnaround day, now the steward staff ( or the next passengers) must call security to come and unlock the safe.

Which leads to this incorrect deduction... The cleaning staff does not have access to the master key for the on board safes, only the security personnel has access to any way to override the PIN or mag card on a locked safe. During the voyage if the safe malfunctions an adult member of the booking must remain in the cabin waiting on security's convenience to come in to override the previous code or change out the battery to correct the situation. If no member of the booking is present they will do nothing leaving a note in the cabin's mail slot or slipped under the door telling you to call back when some can remain in the cabin or to schedule a specific time that is mutually agreeable. The only 2 instances where they will open the safe without a booking member present is when the port agent calls that there is a problem and the guests will not be making it back to the ship on time and on turn around day when they are between passenger loads.

Johngold
Moderator
Contributor Level: Captain

Ok -so now I'm informed. Thank You

BDRebel
Contributor Level: Captain

Already mostly answered, but I'll chime in.

The Chief Security Officer is in charge of the keys to the ship. (S)He is the only person with access to the safe, other than the passenger who set the combination.

If anything is missing out of your safe, then you now know who to blame!Wink

stephanierenee
Contributor Level: Captain

yeah, I'm sure someone has a "master key" or "bypass"

JusMe
Moderator
Contributor Level: Captain

it was a suit that came when our safe malfunctioned...........................................

 

I wounder who got all the loot from the Safes on the Costa Concordia  ???????

DVCruise
Contributor Level: Captain

The cruise ship knows who comes in and out of the room from your cruise card,  If there is an issue with something, they can tell which passenger and/or staff member used the card last.  I agree, you should leave the safe open when you disembark.

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