Saw an interesting news post today that P&O are eliminating the auto gratuity tax.

Interesting. I wondered what would prompt that. Need to look at where the auto gratuity charge started and where P&O operates. The auto gratuity was a brainchild of former NCL CEO Sheehan. In the US where they primarily operate gratuities are usually a given therefore the idea came up to create this and shift some crew costs to the passengers directly and then be able to advertise a lower price. It did not take long for the rest of the industry to fall in behind. But with P&O, they are a British company and primarily have a British or European or Asian clientele which are groups that are not as accustomed to or agreeable to auto gratuities. It is just one of those cultural differences. We will pay it one way or the other, either in the fare or fare plus auto gratuity but it all evens out. Now the question will be, without the auto gratuity will P&O up the salary for their crew?

11 Answers

You're right that we will pay one way or the other. I would personally rather see it as part of the fare. It makes my blood boil to hear folks griping at Guest Services on the last evening simply because they are too cheap to pay or overspent their credit card limit. Funny how the service was fine until the bill came in :)

I read the article too. It comes into effect next year I believe.

Agree agree

It will be interesting to watch how this develops and if it becomes an industry standard someday. Not all experiments work out as hoped. For example the Carnival Paradise was built and sailed as a totally non-smoking ship and many people thought it was a wonderful thing. However, it brought in about two thirds the revenue that it's sister ships (same class) with the same itinerary did. So they scrapped that and made it just like all the other ships in the fleet with designated smoking areas.

Now now, boiling blood doesn't do much for anyones blood pressure..and very true about the bill right there in front of them. reality at last.....I do the guest services thing seated, nearby, with a drink...last sea day. very I used to do sitting on the boardwalk in another life, watching folks get hit by the sun after a loooong spell in the casino. The ol deer in the headlights kinda in "how much???!!" Remembered my first cruise...we used to check our bill every, I can usually hit it within $100, or even closer. Takes restraint to not look till its over...especially since its on TV...(OBC's work wonders.) .Theres no magic to it...but its a mystery an awful lot of us will NEVER figure out. It also explains why some folks cruise once and never again, or at least not for years....

We still check daily because we have caught a few errors in the past. Now that the photo comes-up when the card is scanned there seems to be fewer mistakes. We will still check, but are rarely surprised at what we spent as we keep all the receipts.

Always check our bills to ensure accuracy.

I'll bet prices will increase.

I suspect that you are correct on that one


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