FrankJones
Contributor Level: Purser

Review by FrankJones

Seapass credits(on board cruise) credits

In response to review, FrankJones says ...

Cruises Only and Princes Cruise Lines should align their systems so that SeaPass credits/onboard show up in Princess Cruises Lines records on a timely basis.
 

Tags: Princess Cruises Alaska - Inside Passage Ruby Princess

5 Answers

glomarrone
Contributor Level: Admiral

I have heard of problems like this before.  It is always good to check to be sure these credits appear and in fact, I always bring a  printout of credits promised in case of just such a dispute.  Glad to hear it was all worked out.  I am sure that Princess didn't deliberately lose your credit though.  They want satisfied passengers and don't want to ruin your cruise..

noname111
Contributor Level: Captain

Thank you for your review.  I wished it had more to do with the cruise itself.  I am sure the business end of onboard credits had you quite frustrated though.

FrankJones
Contributor Level: Purser

Your response leaves me with little doubt that your organization does not stand behind what it tells its customers.  My point being that even after all is said and done you offer nothing in consideration of the mess that exists between Cruises Only and Princess Cruise Lines.  Perhaps I should contact Princess Cruise Lines and see if they want to re-examine their relationship with Cruises Only. 

SimonCommunity
Moderator
Contributor Level: Captain

Frank, none of these comments are a response from anyone associated with CruisesOnly, they are from fellow cruisers in our independent cruise community who are eager to hear about your experiences on the ship rather than a difficulty with your onboard credits. I'll forward your concerns to the CruisesOnly Customer Relations department, or if you'd rather contact them directly, you can do so here: http://www.cruisesonly.com/cs/default.asp

FrankJones
Contributor Level: Purser

If you would forward my comments to Cruises Only customer service I would appreciate it. 

Reply

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