noname111
Contributor Level: Captain

Reviews and responses - is it me or....

I appreciate when people take the time to leave a well-considered review of their cruise. I want to hear the good and the not-so-good.  However, lately I have noticed some very sarcastic responses to a couple reviews.  Perhaps the original post might have sounded a bit whiny but responding with mean/sarcastic comments not called for and not what I've come to expect in terms of quality exchanges here.  I'm all for putting on one's big girl/boy pants when participating in online forums, but I'm also very put off by some of these needlessly mean spirited responses.  I've flagged a few as a result.

My biggest concern is that this site turns into so many others where the discussion topic veers off course into name-calling and pointless retorts.  Does anyone else notice this or feel the same regarding the tone of posts here at cruise line.com?

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23 Answers

JusMe
Moderator
Contributor Level: Captain

I have read a few,  it seams to be one or two people with the name calling.   I have flagged a couple of them.   It is not only the replies, I have read a review where the reviewer call Carnival passengers "sociably unacceptable" "because the price was so low" "We were stuck with them at the dining table" When people asked to to elaborate she said that there must be something wrong with them for having the time to ask questions of her review.  I replied that maybe the rest of the ship found them socialy unacceptable snobs.  She could have done the review and gotten her point across without being insulting.  

So far I have only read a few when they hit the forum for open discussion.   If I add the first post to a review I typical do not post it to the forum.  Most of the time I ask for clarification of an issue or give a hint that my be useful to them.  

glomarrone
Contributor Level: Admiral

I have read a couple of mean spirited responses.  We do have to remember that people voluntarily post reviews here.  No one gets paid to do so.  Even if we don't agree with what was written we shouldn't turn people away from our site by what we write.  

Bubba54
Contributor Level: Captain

CruisingCM, it is not just you. People get nasty for no reason. That is what I like about this site there is very little mean spirited comments.

JusMe
Moderator
Contributor Level: Captain

We are a friendly bunch here.........If I want to get bitched out for nothing,   I'll go back to work in cooperate America.    Big Smile        Just kidding.

noname111
Contributor Level: Captain

Actually, you are right, JusMe.  This has been a friendly place. I would like to see it stay that way without coming across stuffy or snobby.  Just this morning, I found a few posts pertaining not to cruising but to moving.  Really?  Though I'm sure there have been other examples, these were the first off-topic posts I've seen at cruiseline.com. Hopefully the flags get them removed quickly.

JusMe
Moderator
Contributor Level: Captain

I have also run across posts that are off topic and some that are advertisements a few times,  they always post 3 of them in a row on the same strange topic.   I always flag them,  this is not a place to advertise. 

SimonCommunity
Moderator
Contributor Level: Captain

We get spam, just like any other forum or community site. We do our best to prevent it, but sometimes it slips through. If you see a "spammy" (or otherwise inappropriate post, just hit the "Mark Inappropriate" flag button. That will escalate it to an administrator for review and further action.

noname111
Contributor Level: Captain

JusMe - When I see those types of posts, I emailed Simon with links to the spammer's profile and the posts and profile were taken care of immediately.  

BAK1061
Contributor Level: Captain

Well, there is a difference between sarcastic and nasty. I can be sarcastic, ( no really, I can ) but I will still answer your question. If I deem it actually needs answering.  On another site, someone asked if they could bring a rice cooker , if they promised to be careful.  Well, they got a lot of responses.  Not the one they were looking for, but they got responses.  Also, if you ask a question, and you don't get the answer you were hoping for, it doesn't make me an idiot ( no you can't fly a kite off the aft balcony ).   Sarcasm is usually funny.  If you get it.

noname111
Contributor Level: Captain

BAK1061 - Your sarcasm is almost always funny to me.  That's why I don't take a sip of my coffee while reading your posts. 

The posts I've been seeing are people inferring that the OP (or a responder) was stupid. While I may not necessarily disagree that poor judgment was used, I prefer to think of it as naivete rather than insult someone's intelligence. I also don't feel the need to say/post it. Aside from the insulting declaration, the person had no valuable contribution to the discussion. The OP was clearly upset and certainly did not need mean-spirited comments to compound her misery.  

Why is it that people appear to believe they can be completely unfiltered online?  I don't get it.  Common courtesy goes a long way - whether face-to-face or otherwise.

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