Regent seven seas mariner not up to par, poor service and food

We cruised on the Regent Seven Seas Mariner two years ago on a Mediterranean cruise.  The itinerary,  ship, service and food were wonderful.  Luxury all the way.  However things went downhill on our San Francisco/Alaska cruise May 8, 2016. Itinerary, Shore Excursions,  room attendant were great.  It ended there. Mixup boarding ship, left to fend for ourselves,  rudely turned away at pier made to wait with no assistance from Regent.  Very little  decent food and/or service in  restaurants. Poorly trained wait staff  no cleared tables  had to sit at tables waiting for them to be cleared.  Prime Seven served a very tough Port House steak   I think it was utility grade non-aged beef, complained but did no good , even tougher veal, crab cakes soggy with very little,  if any crab  wait staff banged into chair many times.  It was explained to me that Regent was put tall their trained people on the new ship that was to be launched shorly and this was now a train ship. When we arrived home we immediately cancelled our 25 day, $35,000 January 2017 cruise boarding in Auckland, would have done it on board if the internet worked on the ship. We filled out the forms provided by Regent and vented our complaints.  Regent contacted us and explained that it was an anomaly due to Regent expanding and that we should be  assured that will not become the norm and we should rebook our cruise and we would be pleased,  he was sure of it. He offered us $500 each off the $35,000 as an incentive.  I told him that was insulting.  

Tags: Regent Seven Seas Cruises Seven Seas Mariner

4 Answers

In all reviews from all the cruise lines I've noticed that regardless of what level the cruise line is at, from Carnival to Regent, there seems to be a service issue.

I don't know what the answer will be to bring back the level of service we all hope will be available on cruises.

You seem to like Regent, and as a frequent cruiser I believe you should have been treated better. When spending a little or a lot on vacations, value for our money is important. 

Let us know if you will be cruising with them again and what plans you have.

Thanks for posting.

Your review will get viewed by more people if posted in the review section.   Here on the forum when people quit commenting it falls to the way side.  If posted in the review section then anybody that researches that ship will come across your review and it will be helpful to more people.

 

Sorry you had a bad cruise,  I know how one bad cruise can set you off of a line.   I had a bad cruise on Princess 20 years ago and have not gone near them since then.

$500 each on a $35,000 cruise?! Yeah i would be insulted too. side note- Jealous you have the ability for such an amazing cruise!

 

I would def do a full review. I always like peruzing them even in other lines to get a feel for things. Hopefully your next time will be better. 

Hi, thanks for your feedback. You should share a full review of your cruise so that other cruisers will more easily see your experience and so you can rate the ship. Click here to get started: http://cruiseline.com/ship/0/review/new

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