Refunds for Cancelled Port Calls?

Hello,  Anyone with experience on handling cancelled port calls?  Due to sea conditions, our recent NCL Baltic Cruise resulted in dropping the stops to Warnemunde, Helsinki, and Stockholm.  Obviously, some of the cruise cost includes port taxes, but what happens if the ship doesn't port?  NCL did refund the cancelled excursions but would it be reasonable to request an additional refund since three advertised ports were never visited?

Tags: "cancelled ports" refund

5 Answers

In the cruise contract, it stipulates that ports may be missed due to weather etc. I don’t have the exact wording, but it’s there so all you will be reimbursed is the port fees, taxes  and excursions that were purchased from the cruiseline. The captain would gave made the difficult decision to not port because the safety of the passengers is the most important thing. 

I understand your disappointment for missing those ports - Helsinki is my favourite city that I’ve ever been to, and Stockholm is a close second. Hopefully you can visit them another time. 

The port fees and taxes should be refunded as they were collected and the port cancelled. 

This has happened to me a few times and we were always reimbursed for the port taxes immediately.  It showed up as a credit on our shipboard account (with Holland America)

Agreed.

Sometimes if you miss a port they substitute another port if possible.  If not usually you are refunded port charges.  On HAL, we have additionally, gotten wine at dinner.

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