Kennicott
Contributor Level: Captain

Refrigerators----What is going on?

I might be missing something, but is HAL eliminating refrigerators in most of the staterooms in their newest ships? I was going through the deck plans on their 2016 Koingsdam and couldn't find a mention anywhere of refrigerators in cabins under the Visa and Neptune class suites. The predominate cabin with a balcony on this ship is their Veranda Suite, which is basically a mini-suite, similar to the Princess mini-suite in their newest ships, except no refrigerators on HAL. The next level down for Princess is the balcony cabin which has no sofa, but Princess does provide refrigerators.

 

After inquiring around a little I noticed some complaining over no refrigerators, just ice buckets due to medications needing refrigeration etc.   Someone mentioned that HAL doesn't have refrigerators in the Eurodam either with the exception of Neptune Class and up suites. So I checked that out, true, doesn't look like the Eurodam has any Visa class suites, either.

 

One time before when I was looking into ships of another line, Oceania, I mistakenly thought they didn't have refrigerators in their smaller balcony cabins either, I misread their deck plans though, Oceania, faithful straightened me out in short order. Told me to read the literature not just look at the "pretty pictures". I certainly don't want to make that mistake again. 

 

But if this happens to be true, with HAL, is it evidence of further dilution of the cruise experience? I only know about Princess and Regent and Princess is providing refrigerators in all their new ships. Unfortunately, Carnival has put long time HAL CEO, Stein Kruse, in charge of the newly formed entity, Holland America Group, which includes Princess, so those ships have now been moved under his command, meaning the HAL refrigerator abolishment had to occur on Kruse's watch.

 

Is this happening on other new ships elsewhere?      

 

 

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4 Answers

glomarrone
Contributor Level: Admiral

I sailed on the Amsterdam on a Grand Voyage and there was no mini fridge in our ocean view stateroom.  It turned out to be a BIG problem for us.  I hope that this is not a trend with HAL.  If it is, they should rethink it.  An ice bucket did not cut it for us.  My husband's meds got ruined.  HAL caters to an older clientele and many travelers need to have their meds refrigerated.  If I took another long trip, this would make me look elsewhere than HAL next time.  Gloria

Johngold
Moderator
Contributor Level: Captain

On the Princess Cruises and the NCL we had Fridges in the units. I thought that was standard.

Kennicott
Contributor Level: Captain

Thanks for your input. Well, I checked it out further. HAL's schematics and texts indicate, as to what is provided in staterooms, show that for their Veranda Staterooms no refrigerators, coolers or anything else close. As I previously mentioned, their few Vista Suites on the new Koningsdam clearly have refrigerators and that is spelled out in the text and also by the schematic showing a cabinet with an open door. For the more abundant Veranda staterooms though on the Eurodam, the description illustrates almost exactly the same as the Koningsdam Veranda cabin plans do, and that is no reference to refrigerators. Nor, on the HAL website, for these ships, can one find all encompassing language stating refrigerators are in all staterooms or in the ones above such and such a category.

However, I decided to call HAL and find out. The first agent(s) were unsure, but thought they had refrigerators in all cabins on all the new ships. All of our cruising on HAL has been on the Prinsendam, Amsterdam and the Statendam class and I know they have refrigerators in all Veranda cabins. So my interest is in the new ships which we might be booking.

I was switched over to other agents who specialized in the various ship amenities and fixtures. After a lot of confusion, they tell me this, all cabins, outside and inside, have refrigerators, although they don't want you to rely on any refrigerator being cool enough for medications.

They also agree that their website is totally goofed up in this regard and they intend to get it fixed.

Anyway, that is good news. End of problem, hope so anyway. If I enter my Veranda stateroom to find no fridge, I go berserk.

glomarrone
Contributor Level: Admiral

Hi Kennicott, The problem is solved only on HAL if you are booking a newer ship or a suite on board on older ship.  I do not book suites and this continues to be a problem for me.  I am now booked on the ms Amsterdam & she does not have mini fridges in Ocean View cabins.  It almost caused me not to book since it is a big big problem for us on our very long cruises.  It will mean that we have to store my husband's medication with the medical staff & he will have to go down there every day to obtain them. This is easy to do on sea days but not on port days when you arrive very early.  HAL should correct this problem.    They serve an older clientele who are more likely to take medications. I hope that you get the fridge you expect.  Let all know after your cruise. 

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