Queen Mary 2
Cosmetic Store Buyers BEWARE
The Store sells 10 YEAR OLD STOCK!!!
My Friend and I sailed on the Queen Mary 2 in March of 2017.
Whilst on board we went to the Cosmetic Store and picked out and purchased approximately AU$1,500.00 worth of mostly Christian Dior Skin Care, Perfume and Cosmetic's.
Upon arriving back in Australia I opened the eye cream to use and found that it seemed to be a strange consistency and there did not seem to be very much in the jar, being concerned about this I took photos of the products we had bought and contacted Christian Dior directly, they replied via email within 24 hours advising that the eye cream was in fact 7 YEARS OLD and 1 other moisturiser was 10 YEARS OLD!! I was told to immediately STOP using the products and to contact Cunard directly as these products should have been destroyed years ago (which was why they couldn't deal with the products themselves) when I contacted Cunard, I was told that it was NOT their problem and I should contact yet another company as they didn't have anything to do with the products sold on their ships!!!
All they told me was to "Have a nice day"......I've contacted the other company but a month later I still have heard NOTHING.
Be aware that Cunard's don't care about what you buy from them, they do not care if you have a problem and they don't care if their staff is rude to you. They only care about getting money from you. They double charged us and then did not believe they had done so until we produced all receipts. They charge my credit card for goods I did not buy. They were rude and unhelpful and have continued to be so.
This is the staff in the stores and pursers desk and the day trip desk...most other staff were pleasant enough as long as they didn't have to do anything for us.
Mostly I loved the ship, but probably it was the cruise I enjoyed and would more than likely have a better time on another ship.
Be Very Aware of what you buy....because it may be out of date and you won't be able to use it.