Queen Mary 2 Cosmetic Store Buyers BEWARE

Queen Mary 2

Cosmetic Store Buyers BEWARE

The Store sells 10 YEAR OLD STOCK!!!

My Friend and I sailed on the Queen Mary 2 in March of 2017.

Whilst on board we went to the Cosmetic Store and picked out and purchased approximately AU$1,500.00 worth of mostly Christian Dior Skin Care, Perfume and Cosmetic's.

Upon arriving back in Australia I opened the eye cream to use and found that it seemed to be a strange consistency and there did not seem to be very much in the jar, being concerned about this I took photos of the products we had bought and contacted Christian Dior directly, they replied via email within 24 hours advising that the eye cream was in fact 7 YEARS OLD and 1 other moisturiser was 10 YEARS OLD!! I was told to immediately STOP using the products and to contact Cunard directly as these products should have been destroyed years ago (which was why they couldn't deal with the products themselves) when I contacted Cunard, I was told that it was NOT their problem and I should contact yet another company as they didn't have anything to do with the products sold on their ships!!!

All they told me was to "Have a nice day"......I've contacted the other company but a month later I still have heard NOTHING.

Be aware that Cunard's don't care about what you buy from them, they do not care if you have a problem and they don't care if their staff is rude to you. They only care about getting money from you. They double charged us and then did not believe they had done so until we produced all receipts. They charge my credit card for goods I did not buy. They were rude and unhelpful and have continued to be so.

This is the staff in the stores and pursers desk and the day trip desk...most other staff were pleasant enough as long as they didn't have to do anything for us.

Mostly I loved the ship, but probably it was the cruise I enjoyed and would more than likely have a better time on another ship.

Be Very Aware of what you buy....because it may be out of date and you won't be able to use it.

14 Answers

Good info. If it's done on Cunard, it might be an issue on other ships. Is there a code on the product that breaks down into what date the creams were packaged ?

I've bought Clinique products a couple of times onboard, and will make sure I open the packages and try the products before the cruise ends.

This is a good example of a helpful review: had a problem, went into detail about what was done to resolve the issue, gave detail of the response.

Thanks for the review. Seems no matter what the product is on a cruise ship we all need to be careful.

Wish others out there would give better detail when they have a problem so we can learn something from their review.

Thanks for detailing the problem and how it was handled. Wow! So sorry that you did not get satisfaction. The cruise line should stand by the products that they sell on board.

Thanks for letting us know in detail what the problem was. I hope you will get it resolved. I know the shops and the spa are operated by contractors, but it seems the ship should be the one to solve the problem or at least be the mediator between you and the company selling the product.

Unfortunately it's another case of Buyer Beware. I hope the manufacturer will either refund the cost or provide new cosmetics to the OP even if the shop won't. I hope there are no other cases of expired products on the shelves.

Unfortunately it's another case of Buyer Beware. I hope the manufacturer will either refund the cost or provide new cosmetics to the OP even if the shop won't. I hope there are no other cases of expired products on the shelves.

Sorry, I did try to attach photos to my original post, but couldn't seem to do so....there is a code on the bottom of the box or bottle/product of any item you buy in cosmetic's and you can go to www.checkcosmetic.net and put your code in there and it will tell you when your item was made. Remarkably today (the day after I put my review in) I received a email from Harding Retail (who supply all the duty free on the ship) and was told that I would need to send the products back at my own cost along with a refund form (that they did not attach to the email) I could not be given a replacement as they don't do that.....so whilst I will get my money back, I won't have the products and I won't be able to replace them as of course as everyone knows duty free is cheaper than retail. So yes, I'll get a refund, but it's taken a lot of emailing and fiddling around, the products weight was counted in my hand luggage and I had to carry them home...for nothing!! And no Cunard have still done NOTHING. No apologies nothing, I would still recommend you very carefully check EVERYTHING you buy on board the QM2.


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