Very helpful. I experienced similar negativities on the OASIS when it first appeared on the scene - -due to the staff not being familiar with the SHIP nor its features. I have learned not to cruise when a new ship is christened. Rather, to wait until it has a little more seasoning in the number of tours it makes. To date, Allure of the Seas is our favorite by far. As far the Quantum, we will attempt to sail it later in the year.