SimonCommunity
Moderator
Contributor Level: Captain

Quantum of the Seas and Dynamic Dining Off to a Rough Start

We've been following early verified reviews from Royal Caribbean's Quantum of the Seas, which launched in November and so far, reception for the ship has been lukewarm, with just a 2.6 star rating here on Cruiseline.com as of today.

 

One of the biggest complaint areas seems to be the new Dynamic Dining concept that eliminated the main dining room and fixed dinner seatings. 

 

dilorenzoc wrote: "It became a bit depressing to hear passengers and crew complain about the cruise. One night as my family and I waited on a long line forty minutes past our reservation time at The Grande Restaurant we could hear those around us say, "never again on this ship", "this dining system is broken," " this ship is too much work and too stressful." At times crew members said to me "there is not enough staff on board and we are exhausted " and "none of us want to be on this ship."  I can honestly say I had not heard one positive comment during the entire cruise." http://cruiseline.com/ship/quantum-of-the-seas/review/393227

 

Greekkouk says: "The buffet had the same food everyday and the free restaurants had the poorest food I have ever tasted. My recommendation is to avoid this ship, but if you decide to go, make your reservations for everything as soon as you make your booking. Plan on eating in the specialty restaurants . Their food is a bit better." http://cruiseline.com/ship/quantum-of-the-seas/review/392918

 

Giliwalice said: "I would have rated our recent Quantum experience a five star, EXCEPT for the UNDERSTAFFING of the restaurants. The waiters/waitresses were excellent but they can only do that much. In some restaurants, we have one waiter for 2-3 tables. In other ships, there is the head waiter, waiter, assistant waiter. The variety of the menus is very limited." http://cruiseline.com/ship/quantum-of-the-seas/review/392848

 

Tm0, a Diamond Member of Royal Caribbean's Crown and Anchor program wrote: "The worst part of the cruise which was truly unsatisfying was the Dynamic dining. You basically could not eat at a complimentary table served restaurant without a reservation and even if you did have a reservation there was always a wait of 10-20 minutes. After waiting on line and finally being seated the service was slow and the food quality wasn't that great. I truly hope that Dynamic dining does not catch on to the other ships because I may need to change cruise lines if thats the case." http://cruiseline.com/ship/quantum-of-the-seas/review/393064

 

There are some passengers reporting positive experiences, to be sure, but the predominant response from loyal Royal Caribbean cruisers seems to be frustration and disappointment. You can read all our Quantum of the Seas Reviews here:  http://cruiseline.com/ship/quantum-of-the-seas

 

Royal Caribbean has delayed the Dynamic Dining program which was supposed to debut on Oasis of the Seas and Allure of the Seas this spring. http://cruisefever.net/1227-dynamicdining-postponed-royalcaribbean/ Is the delay a tacit admission by the line that the concept needs tweaking?

 

What do you think? Did Royal Caribbean push the envelope too far with Dynamic Dining, or will they be able to refine the process and make it successful? Would these early, negative reviews keep you from booking the ship? Why or why not?

 

Tags: Royal Caribbean Quantum of the Seas Dynamic Dining

11 Answers

christhecruiser
Contributor Level: Second Mate

I would still book Quantum. That said I am not a fan of having to make reservations months before a cruise. And this is not solely a Royal Caribbean problem either. I know cruise lines probably do not want to hear that people have to wait to eat dinner. But it takes the spontaneity out of cruising.

WeCruiseToo
Moderator
Contributor Level: Captain

I doubt Royal Caribbean will abandon the Dynamic Dining concept, but all the negative reviews have definitely moved Quantum of the Seas down on our list.  There are plenty of other wonderful ships out there to try while they get things to the point that folks don’t complain about this one.

SimonCommunity
Moderator
Contributor Level: Captain

Royal Caribbean has dropped the $15-25 cover charge from Devinly Decadence on Quantum, so there's another complimentary option for lunch and dinner:

http://www.royalcaribbeanblog.com/2015/01/13/royal-caribbean-drops-cover-charge-devinly-decadence

Think it will help to reduce the wait for Dynamic Dining?

WeCruiseToo
Moderator
Contributor Level: Captain

Well I’m sure not going to complain about more included dining options.  The question is will this be enough to eliminate the long wait-times at the other included venues?

glomarrone
Contributor Level: Admiral

I have read these negative comments also and am sorry to hear about them.  I would love to cruise on this ship but am waiting a bit for them to get their act together.  I hope that it happens soon.  Thanks for posting.

glomarrone
Contributor Level: Admiral

Thanks for posting the news about the dropping of the surcharge on Devinly Decadence - RCL.  I hope that it relieves the problem a bit. 

1enjoycruise
Contributor Level: Second Mate

We will wait for RCI to fine tune it. Yes the negative reviews do make a difference in choosing a cruise.

After all you should not be waiting in long lines for mediocre, not much variety food as suggested by other reviewers especially on a vacation.

CruiselineQ
Contributor Level: Cruise Director

When I was on Quantum, Devinly Decadence was not crowded and it was a fairly large space. So, my guess is this will certainly help alleviate the long lines at other restaurants. The menu looked great and its located by my favorite spot on the ship - the Solarium! So, overall, I think this is a good move by Royal Caribbean. Will see if this decision helps...and if the reviews get better Wink.

Here's a picture I took of Devinly Decadence. Yes, its empty, but that's because it was 4pm!

A few more shots here: http://cruiseline.com/photo/39754 and http://cruiseline.com/photo/39757

SimonCommunity
Moderator
Contributor Level: Captain

It sounds like Dynamic Dining may be dead -- Royal is telling travel agents that Anthem of the Seas will offer Rotational Dining (similar to what Disney Cruise Line offers) instead of Dynamic Dining, according to reports on the (unofficial) Royal Caribbean Blog: 

http://www.royalcaribbeanblog.com/2015/01/31/royal-caribbean-will-adopt-new-rotational-dining-program-anthem-of-the-seas

No word if Rotational Dining will come to Quantum, Oasis or Allure, but I'd say it's all but certain to show up at least on Quantum, and sooner rather than later.

brendacc
Contributor Level: Purser

 

Seems to be some technical issues.  My post was centered way to the right in the box for some reason.  Sorry, my first post here so please bear with me.  Also, no ability to paragraph here?  Strange.  In any case, I am disappointed to hear about the difficulties with Dynamic Dining.  It sounded like an intriguing idea and I would love to see RCCL get away from Traditional Dining which I abhor.  No one wants to or should have to decide 90 days or more out where and when they want to eat on a given night that far in advance.

 

 

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top