Price Alert

After reading something here i signed up to get price alerts for my cruise and today i got an email that the price went down so i called RCCL to see what could be done.

She was very nice and was going to see about an upgrade to the room but said that it was a sold out cruise. i asked her since it was a sold out cruise was there a way to get a credit for one of the packages (drink or dinning) and she said that they don't do that.

Is that true? i am fine with not getting anything but i just wanted to make sure that they really don't do that. 

Tags: Royal Caribbean Brilliance of the seas

5 Answers

I think by booking early to make sure you get the cruise and time you want is the price you pay for any last minute deals they offer. That being said I am surprised that they lowered the price for a cruise that was close to being booked up.

They can generally only offer what the current deals are. On our upcoming we noticed a large drop in price and called. They offered to upgrade us from inside to guarantee balcony but it would be up to them to assign location and we were not thrilled with that. They also offered a larger outside (one of the front facing ones) which we took. Because the current deal did not offer any OBC they were going to remove ours but a bit of persistence and they checked a bit higher up and we were able to keep that.

 

I am surprised though that you got a price drop alert if they are saying it is sold out. Something does not add up there.

Not all booking "specials" can be altered. For example booking a casino offer, I cannot switch to the lowest rate. But you have done the right thing by calling, you can't know the answer without asking the question.  I hope you get a bit of benefit from the new lower rate!Happy

Also, different lines refare by different rules.

Carnival will easily swap the prices (if you booked early saver, not so much if you booked otherwise).

Princess will generally work well with the customer, but it does come with them having to cancel your old booking and then rebooking you (at no cost). You may lose your choice cabin if someone snags it in the short period it is listed as open.

I do not have any experience with other lines.

 

I do hope that you get what you are asking for, and will second the above posts that you did the right thing by going to the line directly first. (Another tactic that I heard about elsewhere is to call a second time if the first person shut you down directly. Someone else *may* be able to help you. OTOH, the first person may have also been doing all they could. If the second call yields the same results as the first, then the line may be blocking any assistance they are able to give.

We always book Carnival. They have Early Saver which means if you see that the price has dropped you call whomever you booked with and get the lower price. Way back in January, we booked a balcony for a 14 Panama cruise for next May. it has 16 times so far saving us $1063.00 I check the price every day. I'm not sure, but I think that Carnival is the only cruise line that honors this. 

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