Wondering if anyone else has had this issue and what, if anything more, I can do about it.

My Husband and I booked, and paid in full, a cruise on NCL. We booked on and selected a "free" ultimate beverage package ($168 service charge.. lol "free") of 5 options. We booked a balcony cabin. My Sister/Brother in law called and spoke to Rep. and My sister asked "What can you do for me to book this cruise." (I guess I was naïve in just booking on line and not asking this very simple yet powerful question lol.) So, She booked an inside state room for $700+ less than us and they offered her two "free" choices .. she chose the excursion and internet packages. She was also "upgraded" to luxury mattress/pillows (What the heck is that all about???)

I called NCL customer service and was told "Sorry, you already paid for your cruise in full so there is nothing I can do for you... I don't have the authorization."

My thought was "Oh, so you already have me in bed and screwed me so you don't have to bother courting me anymore... I see"

What is your opinions... I am going to have a great time ... I guess the few times I have expressed unhappiness, customer service usually falls over themselves to make things right... It's not over a $150 but the principal I guess. What can I do differently...or does it matter? Hope to get some opinions even if you don't agree...

Thanks for listening.

Tags: unfair Customer Service not helpful

12 Answers

As you are probably aware, cruise prices go up and down depending on various factors. The principals on this issue of somebody getting a better price do not really apply in my opinion. You were no doubt pleased with the price you paid and as you say you obtained the UBP. (Incidentally, if you had booked on, you would not have had to pay any additional service charge). Booking cruises at the right time and right price can be a daunting experience, but once booked, (and fully paid for in your case), in my opinion, I would pay no more attention to what others may achieve and just enjoy your holiday. The prices could of course have gone up !

My thoughts are this, you booked a balcony and your sister booked an inside and there are different free amenities offered to different categories as well as the time you each booked (and the time difference can be the matter of one day). "Deals" offered by cruise lines can last 1 day or 1 week and they reserve the right to retract the deal at any time. I'll give you a personal example....We had booked an obstructed oceanview cabin doing a Trans-Atlantic last year on the Caribbean Princess. The free amenities offered were two free dinners in any of the pay restaurants on board. About 5 weeks prior to the sailing, the cabin prices dropped 49% and a balcony cabin was now being offered for less than what we had paid for the obstructed ocean view. We contacted our agent and after some discussion with Princess, they agreed to upgrade us to a balcony cabin BUT we would have to forfeit the free dinners because the current deal didn't offer those amenities. We were fine with that since we were more accustomed to balconies especially on long cruises. A friend of ours on the same sailing, had originally booked an inside cabin (she was sailing alone) and took advantage of the same offer a week earlier yet lost NONE of her free amenities as well as being upgraded to a balcony for $49 more. My point here is cabin category and time of booking has a LOT to do with the free offerings (deals). As a side note, our cruise was paid in full when we made the cabin change. Princess is one of the few lines that will still accommodate upgraded deals after full payment is made. Lines like Royal Caribbean (they refused an upgrade due to a deal change for us in 2013 saying it was because we were paid in full) and Carnival won't. My best advice would be to hold final payment as long as you can and "watch" the prices using the "Price Alert" app right here on You will get an email anytime your requested booking price changes. Bon Voyage.....

Most often, once you pay in full it is over. Cruise lines sometimes will offer more freebies to the inside cabins to get them filled up. They do not have to offer as much on the more desirable balcony cabins.

If you were happy with the price and package when you booked, then quit comparing it, go and enjoy your cruise. You were happy with the price when you paid, then be happy with the price when your on your cruise. The real rip off will be if you let this ruin your cruise then 100% of your money paid was a waste.

"You were happy with the price when you paid, then be happy with the price when your on your cruise.". Well said JusMe !!

Look at it this way. Next time you cruise, you already know what to ask. I have a cruise on NCL next month, which we booked because we spoke to a rep who kept hounding me, but, did get us a good deal. I think, two dinners turned into four, and a decent price for a 10 day voyage. No air or hotel since we live in NY ( 15 min from the cruise terminal /11without traffic ). We even have the same cabin for the third time.

Although...he did almost lose my business. I never take the offered insurance. We get it ourselves. We made our last payment and a couple of days later I was looking at the paperwork and noticed the insurance charge. Good thing he had it in his notes that I refused because at first they said they couldn't remove the charge after I was PIF. They finally did refund the charge. So, note to others. Some charges have to be removed by the rep at several points in the booking. And their systems want to put those charges on. So review your invoice as soon as you print it out. Work out any disputes before final payment.

enjoy the cruise

I had to Cancel an Alaska cruise this year due to business reasons, so I called my guy at NCL. I got money back, rebooked a Bermuda cruise in 2017, got the drink package, reduced deposit, and a dinner for two. So get to know your TA's. Mine are great. Now I have to wait until 2017 to cruise....but,.. what the heck---it's Bermuda...!.Big Smile

I suggest dinner at Coconuts, at the Reefs.

I think I will have to disagree with you about Carnival being one of the lines that will not upgrade you after you have paid in full. I pretty much always book my cruises on the early saver deal and I always pay it off within two months of booking(definitely way before the cutoff date). I know for a fact that I have been upgraded at least twice from an interior to an oceanview and from an oceanview to a balcony. If I am remembering correctly, if you have the early saver rate, you can get price adjustments or other changes up until the payoff date.

Do you book a specific cabin or do you book a "Guarantee cabin" ? I have been upgraded on a "Guarantee cabin" but never when I book a specific room. I also get 3 cabin level upgrade for free on Celebrity because the Captain Club level I'm at with them.

I never do a guarantee because you never know where you will be placed. I personally do not like being on the lower floors or at the front of the ship(most miserable cruise ever as far as sleep was concerned) on a lower level because of the noises from the anchor or engine room.

Do you book a specific cabin or do you book a "Guarantee cabin" ? I have been upgraded on a "Guarantee cabin" but never when I book a specific room. I also get 3 cabin level upgrade for free on Celebrity because the Captain Club level I'm at with them.



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