I had the same experience. In addition to the lousy cruise the flying now is a very bad experience. The Orland Airport is insane. The price of the air fare is almost as much as the cruise and you are stuck for hours like a sardine in a can. This is not what fun should be. I experienced most of the same problems but they are replacing the beds and mine was hard as a rock and very bad on my back. The steward said they were moving the foam from the beds.
Review by EllenEilean