glomarrone
Contributor Level: Admiral

Now I have Heard Everything!!!! Robot Costumer Service... You Gotta Read this!

Check out this link for how some cruise lines are trying to improve customer service.  Let us know what you think!

 

http://cruiseradio.net/worlds-first-emotional-robot-heads-to-sea/

Tags: Costa Cruises New Robot Customer service on Costa AIDAprima and Costa Diadema

13 Answers

BDRebel
Contributor Level: Captain

Ugh.

I must be old-fashioned as I value human interaction. This would definitely cause me to think twice about that line.

Johngold
Moderator
Contributor Level: Captain

OK, Look up costa and cross them off the list.....

JusMe
Moderator
Contributor Level: Captain

on the bright side,  it will be polite,  not in a hurry and know multiple languages    Now if Costa could get robot captains  that stick to the course........

noname111
Contributor Level: Captain

This is a mistake, meaning that a lot of money is being invested on something that has no proof of concept for success.  It's a novelty and another attempt to "wow" passengers but i'm not particularly hopeful that this is going to have staying power.

 

Now if they put an actual replicator on board, that might get my attention.

Kennicott
Contributor Level: Captain

Depends---Is the 15% auto gratuity still applicable?

askeegan
Contributor Level: Cruise Director

This is sad!  Although I agree that this gizmo will speak multiple languages, and be very polite, I think we are taking a step backwards with respect to customer service.  There is no warmth about these things nor compassion.  I suspect that you may see these things a drift before too long!

cruznjan
Contributor Level: Staff Captain

I've spoken to some Guest Services personnel that sounded like robots.

Bubba54
Contributor Level: Captain

Yep Wink

glomarrone
Contributor Level: Admiral

I tend to agree but maybe it may help with the long front desk lines.

 

 

glomarrone
Contributor Level: Admiral

It does sound like a gimmick.

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top