Now I have Heard Everything!!!! Robot Costumer Service... You Gotta Read this!

Check out this link for how some cruise lines are trying to improve customer service.  Let us know what you think!

Tags: Costa Cruises New Robot Customer service on Costa AIDAprima and Costa Diadema

13 Answers


I must be old-fashioned as I value human interaction. This would definitely cause me to think twice about that line.

OK, Look up costa and cross them off the list.....

on the bright side, it will be polite, not in a hurry and know multiple languages Now if Costa could get robot captains that stick to the course........

This is a mistake, meaning that a lot of money is being invested on something that has no proof of concept for success. It's a novelty and another attempt to "wow" passengers but i'm not particularly hopeful that this is going to have staying power.

Now if they put an actual replicator on board, that might get my attention.

Depends---Is the 15% auto gratuity still applicable?

This is sad! Although I agree that this gizmo will speak multiple languages, and be very polite, I think we are taking a step backwards with respect to customer service. There is no warmth about these things nor compassion. I suspect that you may see these things a drift before too long!

I've spoken to some Guest Services personnel that sounded like robots.

Yep Wink

I tend to agree but maybe it may help with the long front desk lines.

It does sound like a gimmick.


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